[Resolved] Fastrack — case corrosion | |||
Dear sir, Model no NC3024SM02 Fast track watch cost 2795/- has been purchased from Fastrack Abad Nucleus Mall, 14/392 n, maradu, cochin-682304 on 24/10/2012 and under guarantee period for two year, the watch shows the compliant of case corrosion, Yesterday i went to the Titan Showroom and gave my watch for repairing.They are telling for this simple compliant also will take 1 month to make it ok.I am very shame on you for this poor services, Fastrack like good companies are doing like this poor services surely you will lose your brand equity in the market.i haven't seen anywhere like this kind of poor services.With in the guarantee period the same compliant happened in 2 times, those times also they took more than 1 month to make it repair.So during the guarantee period my watch is at your service center only.I think this would be clear to you and you will take necessary action for solving my problem.(My service customer acknoledgement form also attached with this mail)My name and address are given below. SANEESH.K.S KARUKAPADATH HOUSE EROOR NORTH PO THRIPUNITHURA ERNAKULAM, KERALA.PIN-682306 MOB:[protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Fastrack customer support has been notified about the posted complaint. | |||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve