Fastrack — Chain

Address:Visakhapatnam, Andhra Pradesh, 530011

This is Ravikumar from Visakhapatnam, AP India.

6years back purchased this watch(model model 4052pm02), recently i have visited your store in jagadamba center

I don't know either the service guy know how to replace it or not. When i got my watch back, it was broken(which connects the body and chain). That was around 7 PM, so luckly I have seen the moment how he was doing. that service engineer was arguing with me that he has not done in that way. Now I am not able to use that watch, he has taken back telling the he will get it ready. earlier he asked for one day time for this, it was not done properly still it was broken. Now he asked for 1 week time.

Could you please tell me how i can go further on this because fault is done by that service engineer.

Thanks,
Harsha
+91 [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Ravi kumar,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you and found that it is wrong number. Request you to please provide your contact number and available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Steve
Dear Ravi kumar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

low quality manufacturing

i had bought a fastrack watch in showroom after three months the watch finish had change hard and it cut my hand due to worst manufacturing finishing of fastrack watches

cab not provided and no response from the customer care

Booked cab one day before, waiting for taxi but not getting any response.At last minute informed your booking is cancelled.Very very very wosrt.Please dont book cab in FASTRACK.please please please dont book

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fastrack
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    934
    Pending
    0
    Resolved
    248
    Fastrack Phone
    +91 43 4466 4199
    Fastrack Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View all Fastrack contact information