Fastrack — Dealer is not replacing defective sun glass within warranty period

Address:Bardhaman, West Bengal, 713216
Website:www.fastrack.in

Purchase details:
Date:24/05/2015
Model:s06875 c052bk1
Dealer name:dutta exclusive, city gym building, city centre, durgapur-713216.
Problem: problem/defect found in frame of sun glass.
Submitted the glass on 14/04/2016 to dealer.
Mr. Saikat- mob. No.-[protected] contacted from fastrack sales. He told fastrack will not replace or repair the glass but if i purchase another item then they will offer 33% less. I asked for written document. But he refused and said i may complain any where.
Dealer is not helping regarding the matter.
Feeling harassed as the item is under warranty period. Dealer's invoice and warranty card is attached.
Expecting early response.
Customer details is also in the invoice.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fastrack
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    934
    Pending
    0
    Resolved
    248
    Fastrack Phone
    +91 43 4466 4199
    Fastrack Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View all Fastrack contact information