[Resolved]  Fastrack — Fastrack leather bag

Dear Tejas,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Hi Steve,

My email id: [protected]@gmail.com and you can contact me on [protected].

Regards,
Tejas.

Dear Steve,

I have submitted my Bag to your kalyan fastrack outlet. They are still not clear what to do regarding this complaint. It has been 3 months now that I have submitted my bag for replacement. They are in regard not authenticating this mail conversation and are telling me to enquire to whom did i spoke in past. This is really frustrating, after seeing the condition of the bag also these people are interested in conversation of who is who... why not act and take decision, its past 3 months now. should i am suppose to keep script of what i talk and to who...

Warm regards
Tejas

Dear Steve,

NO reply!! This is very sad on company part, no 1 has bother even to look at the complain.
Very disappointing.

Tejas

Dear Tejas,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Tejas,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Steve,

My complain has not yet been resolved, they are sending back my bag with same condition stating the reason of no warranty card. This is really poor service as you can see the condition of bag and after keeping the bag for 4 months into your custody, you r returning it for no warranty card. That reason I had given before submitting the bag i.e when I had launched complaint.