Fastrack — Fastrack sunglasses

Address:Mumbai City, Maharashtra, 400077
Website:www.titan.co.in

I had ordered sunglasses on 24 Oct 2016 but due to very big size I had to return them as Titan eye do not offer replacements. Within a week ( 2 Nov) the sunglasses were returned and received by Titan. they said within 14 days time I will receive my money back in my A/c however even after a months time till today ( 2 Dec ) the refund is not been given to me. If any of Titan officials reviewing these escalations please arrange to refund my money and please remove from your web site 7 DAYS HASSLE FREE RETURN.
Order No. EC00153720.
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Dear Prachibarbie,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear sir
I have buy fastrack watch model 3151km01 n it's very nice but after some days o[censored]sage the black colour plastic material around the dial has been got lost so can I exchange this watch n add some money n buy same watch at fastrack shop?????
I have purchased my fastrack backpack from shop and i got a warrnty of 1 year...after one month the sticker is erasing...does it covers in warranty?

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