[Resolved]  Fastrack — Faulty watch & hopeless service

Dear Prajwal,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 1/17/2016 and the ticket number is as follows :1060338. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

It needed a gentleman called Karigowda from customer relations to resolve this.

There was utmost concern & commitment shown by him in taking this matter to logical end.

I would appreciate if people working in outlet develop such attitude in future.

Thanks,
Prajwal

Dear Prajwal,

Steve here from the Customer Relations team.

We truly appreciate your comment; building raving fans and brand ambassadors out of all our customers is our mission.
We take pride in our customers, customer satisfaction is our main goal and we go extra mile to ensure our customers are happy.

Thanks for bringing out your concern. We apologize for any embarrassment you have faced in our outlet. We will consider your request & take necessary steps if required.

Request you to continue your Love for our brand.

Sincerely,
Steve