Fastrack — Goggles

Address:

New Delhi, Delhi, 110019

TDLX003210
A pair of glasses I purchased on 17th Nov, 2016 from the IITF at Pragati Maidan, Delhi.
They haven't reached me yet. You processed the order through your CP outlet which used DTDC to post my order. The courier guy keeps saying that they tried delivery and it failed. I went to collect it myself from their Okhla center but they said that the product is with delivery guy.

Now please suggest what am I supposed to do? Is it me who should be trying to track all this and find a product that should have reached me hasselfree? I want to file for complete refund. Please let me know how to proceed.