[Resolved] Fastrack — I am complaining about new fastrack watch | |||
I have purchased fastrack digital men watch black color article no. 38014 on 22.11.2015 from indore central, 170, r. N. T. Marg, regal square, indore, madhya pradesh 452001. This watch was not working after two month, so i have given it to the concern department person on 24.02.16. The have given me time about next 15 days. After 25 days i have called them. They replied that it will take another few days to get repair. After taking so many follow up i dint get any satisfactory reply from store. At the end of march'16 after having a big talk from my side, store person called me & said your watch will be replace. (This answer was a question mark for me on the brand name "fastrack". Anyways i said ok & ask them for new one. They replied in next 3 to 4 days they will get approval from company & give me new watch. Till date no call from the store is there. Should i go for consumer forum??? I need my money back in this week only. I will report that i have a very very poor experience from fastrack store at central mall indore. Details of defective slip : no. - 1075 dt 24.02.16 store - indore central, 170 rnt marg, indore. My contact detail : name - sharad wohra m. No. [protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sharad Wohra,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Sharad Wohra,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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