Fastrack — Improper customer service and defective watch | |||
I bought a fastrack watch recently just two months and it stopped working, I visited the titan showroom at kottivakkam, chennai, to get my problme sorted out, The service officcial dint at all reply properly and he says it will take 35 days to get my problem fixed, but he also mentioned that if i give it at the pondy bazaar branch i 'll get it in a week. They could have cleared the problem there itself or taken it to the pondy bazzar branch themselves. i pay 2750 to buy a watch and it stops working in two months and now i have to go around to get the watch fixed. Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 4 Comments | |||
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Dear Adi Eswaran,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
watch
I am buy a fast track watch in jhansi city after few month watch Polish is damage by the hold in hand for max hours in few day skin ingestion by the hold of watchCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve