Fastrack — Miscomittment of the dealer and wromg practice by charging money for false reason | |||
Dear Sir/ Ma'am, I have given my fastrack watch to one of your dealer at Chandkheda 4 D square mall as my watch's belt broke and resulted into breaking of my watch glass. They said they will this and charged Rs 200 to fix glass.The next day same thing happened and gain my belt broke and it fell from my hand while I was driving and the broke my watch glass.I went back to the store they said there is a manufacturing defect in the belt we get it fix from company.They kept my watch for 4 days and now they say I will charge Rs 450 for that.My watch is in the warranty period.The dealer charged my despite of knowing the fact that there was manufacturing defect in the watch.I am seeking help and refund of my money back. Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear deb18,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
Dear deb18
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear deb18
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve