Fastrack — My watch went out of order twice in warrantee period | |||
From: Rohit Kumar Sent: Monday, July 27, 2015 11:20 PM To: Helpdesk ( TitanCare ) Cc: Grace Rajini C.; Amarnath C V ( Service ) Subject: RE: Issue with the Fastrack watch (878155) HI, Will I be getting my watch back. This is blunder which I have done by purchasing the watch from your company. This time please for-give me and give me my watch back I will try not to buy anything from your company and also ensure that any one in my friends circle and relatives should not buy any thing from your showroom. I have been fed up from your service. I have a very simple question from you guys that are you repairing my watch or you are trying to re-manufacturing it. Rohit Kumar | Analyst - UK Refunds, Debit Memo & EBTA |Phone : +[protected], Extn - 23875 |e-mail: Rohit.[protected]@aexp.com| Supervisor – Naveen Kumar| Sr. Manager - UK Refunds, Debit Memo & EBTA |Phone : +[protected], Extn - 22317|e-mail: naveen.k.[protected]@aexp.com| [protected][protected][protected][protected] From: Rohit Kumar Sent: Wednesday, July 15, 2015 3:33 PM To: Helpdesk ( TitanCare ) Cc: Grace Rajini C.; Amarnath C V ( Service ) Subject: RE: Issue with the Fastrack watch (878155) Hi Team, I have very simple query as with in the year I got second incidence where I had to visit to your care centre. As my watch was under warrantee so your executive entertained me other wise they would have said this is out of warrantee and we will be charging the service fee to make it ok (and that I am sure) and charges will be very high. Last date warrantee of my watch is 15th july 2015 suppose if you make it in the order (Make is ok) and then after some time (I am dam sure) I will be facing the same issue it will be going out of order in that situation what should I be doing. will I get the new watch if I get the same problem in near future because I can not listen the inappropriate language of your executive. Thanks for reverting the mail. I really appreciate your prompt response. Regards Rohit Kumar [protected][protected][protected][protected] From: Helpdesk ( TitanCare ) [[protected]@titan.co.in] Sent: Wednesday, July 15, 2015 12:42 PM To: Rohit Kumar Cc: Grace Rajini C.; Amarnath C V ( Service ) Subject: RE: Issue with the Fastrack watch (878155) Dear Sir This is with reference to your email dated 14.07.2015 addressed to [protected]@titan.co.in We are concerned to note the feedback on your recent experience with us. We regret the inconvenience caused. I am forwarding your feedback to our Service Team to investigate the matter further and reply to you with the best possible solution to this circumstance. With warm regards, Ramesh Rao M From: Rohit Kumar [mailto:Rohit.[protected]@aexp.com] Sent: Tuesday, July 14, 2015 7:25 PM To: Helpdesk ( TitanCare ) Subject: Issue with the Fastrack watch Hi Team, Greeting from Rohit Kumar! I had bought one watch from Fastrack on 15th July 2014 design NE3088SL07 since then i am facing the problem with this watch. before that my watch was stopped while working then i contacted to customer service i don't have dates with me but it really took so much of time which was really enough to make me fad-up from you brand and language of the executives are really pathetic. I visited to ( Shop no 7-8, SRS Mall Sector-12 Faridabad-121001 and Phone no:[protected] and now again i am face to problem with the watch now it got moisture and even you can not see the timing while it is moisture. It is water proof even then it gets moisture while car AC is on or the weather condition is not good. When i went to shop to get it ok as it is under warrantee period then i was told you might have dropped the watch in to water after convincing then only they logged the complain and service which is provided by you people is really worse. After buying such a costly watch if it does not work for a year that is such a horrible experience and i will suggest to every one in my touch and friends not to buy the fastrack watches and products Suggestions for Fastrack company 1. If company is providing the one year warrantee then it should not have gone out of order. 2. If is it out of order then your service should be that perfect that customer is not getting harassed 3. Customer should get the compensation for that. 4. Service and language of the executive must be up to the mark. Now at the end this is my humble request to Fastrack that please get my watch ok as soon as possible Name : Rohit Kumar Mobile no : [protected] Regards Rohit Kumar Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Hi Steve,
Why don't you stand on my place and then re think I raised the complaint on 15th July 2015 and it is 28th July 2015 yet I did not get my watch back. Just a simply question does it take this much of time to get watch repaired. Is this a rock science and also confirm how long does it take to make a watch just few seconds then why are you taking so much of time to repair another question of the quality of you company if it would not have been in warranty what would have happended. I seriously don't have trust on you people you may be repairing this for the time being and when it is out of order your statement will be now it is not under warranty. If there is manufacturing defect then why don't you change your watch to the new watch why should I suffer every time just because of your fault. I have paid the full amount of the watch
Please reply waiting
Regards
Rohit Kumar
Why don't you stand on my place and then re think I raised the complaint on 15th July 2015 and it is 28th July 2015 yet I did not get my watch back. Just a simply question does it take this much of time to get watch repaired. Is this a rock science and also confirm how long does it take to make a watch just few seconds then why are you taking so much of time to repair another question of the quality of you company if it would not have been in warranty what would have happended. I seriously don't have trust on you people you may be repairing this for the time being and when it is out of order your statement will be now it is not under warranty. If there is manufacturing defect then why don't you change your watch to the new watch why should I suffer every time just because of your fault. I have paid the full amount of the watch
Please reply waiting
Regards
Rohit Kumar
Dear Rohit Kumar,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Rohit Kumar,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center/help desk team on 15/07/2015 and the ticket number is as follows :878155. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve