Fastrack — Poor customer service | |||||
I got a Fastrack watch through Flipkart three months back. Recently went to Fastrack showroom to get a new strap as the current one was torned. On checking two showrooms, customer service was worst and they said to get the strap in any local shop. I didn't expect this kind of attitude from a customer executive of a esteemed brand. They were not ready to listen to my problem and straight away directed me to go local shop.I would strongly recommend you to train your executive the basic behavior etiquette. "Never have i Ever" experienced this kind embarrassing situation. Model no : 9462AP04 Showrooms checked : Velacherry Was this information helpful? | |||||
 3 Comments | |||||
Comments
Fastrack — Poor Quality Strap
Purchased a Ladies Watch worth Rupees 1800 in March. Nearly in June lastweek itself the Belt got damaged and looking so wierd.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
27%
Complaints
935
Pending
0
Resolved
248
View all 935 Fastrack reviews & complaints
View all Fastrack contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve