[Resolved] Fastrack — Poor quality watches | |||
I have purchased a Fast rack watch for my daughter for Christmas on 15/12/2013 model no, is NA6010SM01. from Titan Care, Bellary Road, Bytarayanapura, Bangalore - 560 092. The watch was first worn on 24/12/2013 and after that only on Sundays. Within a month it stopped working and we took it to the showroom who kept the watch for two days and said it is working fine. This happened twice. Again similar problems noticed not working properly, slow timing etc., we spoke to the dealer as to why this is happening ? The dealer was not bothered to explain the problem and so adamant to speak. Fast rack has a big name but one can imagine the state of the watch and poor service. Please look into the problem and arrange to replace the watch. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Fastrack customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
The problem with the watch is still continuing. The watch is sent to the service centre 4th time. Watch cannot be used within one year. Request you to kindly replace the watch. The amount spent on petrol to go to the service centre is almost worked out to the cost of the watch. I have requested the service centre to replace the watch. Please immediately look into the above.I
Dear Cynthia Martis,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Cynthia Martis,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
936
Pending
0
Resolved
248
View all 936 Fastrack reviews & complaints
View all Fastrack contact information
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve