Fastrack — Rusty product 3112nsa

Address:Mumbai City, Maharashtra, 400022
Website:fastrack.in

Hi

I had purchased a fast track watch 3112 nsa(Black) at one of the store located in mumbai in august 2015.
However it is hardly 9 months and the back of my watch has rusted. It has created marks on my hand and gets painful to wear the watch.
The colour of strap has also faded. I have never expected this from such a good brand. I am using fast track watches from quite a long time.
Kindly do the needful and at the earliest.

Email id : [protected]@gmail.com
Mob : +91 [protected] / [protected]
Regards
Ganesh
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Dear Ganesh Petkar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Ganesh Petkar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve

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