[Resolved] Fastrack — Very poor service and product

rizwan0708

from Chennai, Tamil Nadu

Address:

600073

I have purchased a fast track watch model 3123SM02. within a week it stop working return to store they send the watch to company for repair it came after 15days again within a week it stop it was repeated for 3rd time. still my watch is in company no calls or no response from the store and company. I called made a complaint through the call center complaint number : 1041175. after a week I again called the customer care they said to call Mr. Gopinath I spoke to him he collect my complaint number and said he will call back but no return call. I called him again and again for 4times from last week. No reply Today I called the customer care they said the issue is resolved but they are not able to see the comments. this very bad I did not expect this from a big company TITAN & FASTtrack.

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Aug 7, 2021

Complaint marked as Resolved

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Rizwan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 29/12/2015 and the ticket number is as follows :1041175. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve