[Resolved] Fastrack — Watch belt broken after very day of purchase | |||
Hi, I have purchased a fastrack watch Model No: NE6058SL03 on 6th July 2014, 5.30 pm and after very next day, when I was going to wear it, suddenly belt was broken. As a customer I never expect this from a branded watch !! And if you are telling that there is no gurantee for belt then it will be a great loss for me. I hope you can understand that when someone is going to invest Rs 2000 for a watch, then what expectations he/she keeps with that brand !! I request you to replace my watch.I have brought it from "The Golden Time" show room in Ahmedabad. Hope for the positive response. Thank you. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Fastrack customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Disha Ponkiya,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Disha Ponkiya,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
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Please note my emial id: [protected]@yahoo.com.
Thanks
Disha.