Fastrack — Watch not received after repair & cheated by customer service providers | |||
Hello Sir, I had purchased a Fastrack Mens Watch (Model Number: 3081AL01) from Nucleus Mall, Cochin around 2 years ago. 6 months back (June 2015), I gave the watch for repair at the same store due to stoppage and also for changing the strap. And now they called me and told that the watch cannot be repaired, the parts are not available and showed me a slip with Depreciation amount of Rs. 758. Very bad service from service providers. When I gave the watch to repair, it had only the stoppage issue. Now I feel cheated and also feel that they have damaged watch. I asked them to just give back the watch. But they are telling that they cannot. Without the consent of the customer how can they do all these? Please provide my watch back or refund the amount and resolve the issue at the earliest. My complaint No: is 1263. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Merin,
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear Merin,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve