[Resolved] Fastrack — Watches | |||||
Hi, I purchased a fastrack strap watch. Please find the details below: Variant: 9462AP02J Date of purchase : 21/03/2015 Strap broken: 14/08/2015 I went to change the strap, but they said the stock is not available. After 2 months, the stock came and they replaced the strap on 09/10/2015. They charged Rs.275/- for the same. Now again the next strap started getting worn out and about to break. Hence filing a customer complaint on the fastrack product. Kindly do the needful Thanks, Purushothaman Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved | |||||
 2 Comments | |||||
Comments
Dear Purushothaman Subramanian,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve