Fastrack — World of titan | |||
I have purchased a fastrack watch - model no 38022PP03J from the World of Titan showroom in Purasawalkam, Chennai on 31-01-16 for my son .Subsequently it has stopped working at least 5 times in the last 7 months ..we were told that the battery tends to move in this particular model.In June they serviced the watch saying henceforth this issue would not occur. But within 3 weeks again it has stopped . I was told that since it was a low end watch (rs 1000) I shouldn't expect it to last long ..one does not expect such an reply from titan.I will never again make the mistake of buying a fastrack watch and would certainly not reccomend it to anyone. Also I was told the this model always has issues..wonder why titan has not recalled it if they are aware that this model is defective ! Was this information helpful? | |||
 3 Comments | |||
Comments
Due to contact with little rain shower, water get inside and the glass became white vapoured. Which i have never expected from a water resistant watch. Suck.
Reply
Dear Kavita,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Thank you Steve, for your prompt response. We truly appreciate your this gesture.
Our email id is : [protected]@yahoo.co.in
We trust and hope to receive a positive response to arrive at a logical favourable conclusion to the issue ASAP.
Kindest Regards
Ms.Kavita
[protected]
Our email id is : [protected]@yahoo.co.in
We trust and hope to receive a positive response to arrive at a logical favourable conclusion to the issue ASAP.
Kindest Regards
Ms.Kavita
[protected]
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