[Resolved] Fastrack — Worst customer support and worst product | |||
Dear sir/mam I bought a fastrack watch from a one o[censored]r outlets. It's been one year now. Between this one year my watch stopped working and i gave it in the service center but within a month it stopped working and this repeated for 4 times. I asked to replace my watch but the refused to do that and now my warranty period is over. So now i have to pay money for this. I didn't expect this from your side. A watch which have been repaired for several time and still not working, and worst service center experience. This makes me to think why should i pay such a huge price to buy such a cheap product. So i decided no to buy or gift your watch to my friends. Thank you titan and fastrack Regards Hareesh. S Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear R Tripathi,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear R Tripathi,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
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I purchased a watch and from the beginning it is getting slow and suddenly its key came out and there was a plastic layer above it is also removed. So i am facing problem to replace it. I called fastrack's customer care but they didn't resolved my problem.