Fastrack — Wrist Watch strap not available

I am suffering same problem... My watch strap broke. I visit all titan services cent at Kolkata

I am suffering same problem... My watch strap broke. I visit all titan services cent at Kolkata. But they told me that is unrepeatable.

We are not expect that services from "TITAN".

With Regards'
Santanu Mitra
(+91-[protected])

Dear santanu001,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Hi, I have same watch and I had purchased it around 2.5 to 3 yrs ago and i loved the watch but a week ago the metal strap broke, I searched all the service centres of Hyderabad and secunderabad cites and every one told the strap is not available and the watch is now pretty much useless, buy a new watch! Some even told me the company discontinued the item so its not possible to raise a order for new strap and some told that strap is not even available with company too. Now i feel humiliated how come a brand like titan could not even provide the spares for the items only after 2-3 years of selling. I request someone help me in getting a new strap for my watch.

Regards
Vijay
[protected]

Hello Titan,
My issue had not been resolved, I spoke with customer care on toll free number and raised a complaint regarding the issue; In return I was given a complaint number 956827.I was told that back end team would be contacting me within 2 working days.I never received a call, I again contacted on toll free customer care number[protected] and representative on the call escalated my issue even then also i haven't received the call from back end team. Your assurance from above conversation from Steve "Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy" is completely false.More over i persuaded a world of titan to place an order for the strap and the titan inventory of the company says the strap has been "Dropped" and its not possible to place an order. This is not expected of a Gaint in the wold of watches which is Titan.Now I completely lost hope that something could be done

Hey Team,

I have had the same issue with the Fast-track watch, been to almost all the available Fastrack and Titan Showrooms in the city and the Straps are not available.

Is it the business Tactic you play or something else because this is my second issue with the Fast track Straps.

I hope this issue will be addressed at the earliest

Contact email : muramshetty.[protected]@gmail.com

Dear Sudheer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve