Fastway — Bill Paid to Operator but not submitted

Address:

Ludhiana, Punjab

Dear Team,

Cable connection is not working since last 2 days despite all bills paid in advance. We have paid the bill on time to the Local Operator (Sonu) of Model Gram, Ludhiana
But was not submitted further. I came to know when my cable connection was disconnected. Now i am struggling to get it working again and appox 11 calls has been made to customer care @ [protected] since yesterday morning and they claims that problem would be resolved in next 4 hours but nothing happened.
I am surprised that the set top box is not registered on my name and reflecting on name of some one else of Ludhiana.
Sonu is also reluctant to provide any resolution and stopped answering my calls too.

Bill payment not updated timely, Set top box is regd on some one else, complaint not resolved in the TAT, Local Operator not answering the calls intentionally and not keen to help too...Resultantly customer is suffering.


Regards
Rahul - [protected]