Fastway — Local cable executive misbehaviour

Address:

Ludhiana, Punjab

I am santosh dhand h.no 2 st.no1 gulabi bagh tibba road.i am existing user of fastway cable.but from last 2 months we were unable to see the cable tv .for the same so many time i had complaint to helpine no [protected] and also called to local cable executive.but nobady took this matter as serious like they all are not for public help.starting of aug one of cable executive came for monthly payment i gave him monthly rental of july month.but he picked our setup box and said we will repair it and get back to you withing 2 3 days. After 10 days we call to customer care n they said that the proccesing time will be 10 days.we again wait for 10 days. On 23 aug i call to local cable executive named sonu and asked for the same. He denied to give back setup box.he said firstly you have to pay the july n august payment than i wil give back your set up box. I told to him from last month i was complainting my cable tv is not working properly.but he didn't listen my words and also demanding for aug month payment but the starting pf the aug month he picked away our set up box and openly challenge to us go n do whtever u want . But he has no rights to pick our set up box without any intimition becoz we already paid money of 500 /- as a security. Here my purpose of mention all this as i wish to teach him how to behave with a consumer .they executive are employees.they have no rights to do anything without any intimition . Pls this is a humble request to all please do the needful and also take a action againt this corrurption Yours faithfully, Santosh dhand [protected]