Federal Bank Customer Care
The Federal Bank Ltd.
Customer satisfaction rating: 23%
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Federal Bank Customer Care

The Federal Bank Ltd.

Federal Towers, Head Office
Ernakulam District
India - 683101

Customer Care Phone Numbers and Contacts


+91 48 4263 0995
+91 48 4263 0994

+91 48 4262 6366

Additional info
Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

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Federal Bank Customer Care related pictures (9)

Federal Bank Complaints & Reviews

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Federal Bank — Cheque not credit

 Davinder Bhatti on Oct 20, 2016
I have an account no 19830200000577 with name of a.C impex in fedral bank mandi gobindgarh i have deposit a cheque in your chandni chowk delhi branch amount of 331785 in the date of 08/10/2016 same cheque was debit from party a/c on dated 10/10/2016 but cheque not credit in my c/ac when i go to bank branch for inquery for cheque your branch not give me satisfy amswer...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Home loan takeover issue and misbehavior of staff

 Tubiel on Sep 20, 2016
Home loan a/c no. 13507300001954 branch: m. P. Nagar, bhopal. We have asked them to provide the fore-closure letter and list of documents for sbi takeover loan process on 23 august 2016 in written. That movement they suggested to write 1 more letter for home loan interest reduction, which we wrote & submitted both the letter. They forwarded they loan interest reduction letter but didn't forwarded the sbi takeover requirement letter.

Even the when they asked us to come and sign some document for loan reduction approval letter. They asked us to sign some 02 years back dated paper. She...
Complaint comments  Read comments [1]Complaint category Loans

Federal Bank — Unable to access my net bank account [Resolved]

 waseem08 on Sep 7, 2016
I am unable to access the net bank account of my NRI account with the username and password provided to me.
It is mentioned that the online account for the same is blocked.I contacted the bank executive a week ago.He said it was a due to mismatch of my email ID.I corrected it after which I got no response from their end even after mailing them several times....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Bank charges debited for the bank's mistake [Resolved]

 vilwadriraju on Sep 6, 2016
I very much regret to complain that i do not get any attention/reply to my e-mails as well as service requests from federal bank.

Kindly see the following e-mail i had sent to shri babu k. a., head – retail business, federal bank ltd., ernakulam on april 7, 2016 for which i have not received any reply as yet. (this account is held among mrs g venkiteswaran, nv venkiteswaran and c venkiteswaran)

Mrs. g. venkiteswaran
M-5/1&2, ganesh krupa chs, kashish park, l b s marg, thane west 400604.
Phone: (022) 2580 1004 cell: 98195 76418
Complaint comments  Read comments Complaint category Banks

Federal Bank — Regarding of mobile banking internet service. [Resolved]

 Vinodkumarnair on Aug 18, 2016
Dear, sir, / mam.
Am vinodkumar from muscat, working in ministry of defence, engineering division.
I would like to you that i called your customer care office a lot of time for an activation of mobile banking, fednet, am used this application above one year unfornunately i update that app from play store, since that app is not responding from last week. So i called your office so many times, as well as bank varification already completed by telephonic, still they are not responding my complaint, still am waiting for a activation. My ac number is. 14312100104531. Contact number. 0096899134056....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Violation of rules and commitments by the bank [Resolved]

 deepakkrishnakumar on Aug 14, 2016
1. Making account Inactive for not having transactions even for just 6 months and not informing customer, while actual rule is 1 year as per RBI. 2. Deleting debit card from account telling there is not transactions and not intimating the customer by any means in spite of having phone number and address . 3. Thus locking his money. Have every proof....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Unnecessary late payment charges applied and no revert from thane branch since 3 months [Resolved]

 Sameer Sh on Aug 8, 2016
I have HL account number - 17757300000045 with Federal bank Thane Branch.

as per the Home Loan statement provided by Federal bank, I am being charged Late Payment charges every month.

This is not possible that my EMI can be delayed because ours is an ECS from Abhyudaya Bank and we have near 1 lac more than required balance in this ECS account.

I have explained entire case to Ms, Vasudha from Thane branch in the month of May 2016.

its been 3 months there's no response from bank, every-time we call them for update, They say they will call...
Complaint comments  Read comments [1]Complaint category Loans

Federal Bank — Asking for negative balance

 Bonani on Aug 3, 2016
My company in Kerala opened a salary account ( no. : 13170100140611). As I left the company, no salary is credited since 2014. So I want to close the account but the bank is asking for Rs. 3600/ as negative balance which was not informed to me when the account was not used from 2014. It is the responsibility of the bank to inform its customers to inform about all the penalties before. I did not know that I have to pay the amount to close it....
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — Cash not received

 Bexel OJ on Jul 12, 2016
I have deposited an amount of rs.2200 in the cdm of girinagar branch,
On 14/05/2016, around after 10pm.
Now its saying that the amount is not in the bank acc i deposited.

I took rs.2200 from federal bank atm next to the cdm machine, from my icici bank acc (salary acc).

Atm and the cdm were placed so near.

I took the money from the atm and deposited in the cdm.
And my money was taken by the cdmachine without any problems.

I contacted the branch manager. i'm not at all satisfield with his response. he is saying he...
Complaint comments  Read comments [1]Complaint category Magazines & Newspapers

Federal Bank — Federal idbi cheating

 Sajjad kutty on Jul 10, 2016
Dear sirmadam

My name is sajjad kutty and i am a federal bank nri customer (chathannoor branch) for more than 30 years. due to the relation with the manager he introduced me this idbi policy by making me believe that 2 lakhs 45 thousand will be your amount after 5 years and you have to pay 40000 per year. now the period is completed and i had claimed the amount. but the amount credited is 15, 8000 in my account instead of 2 lakhs 45 thousand. i had paid 2 lakh as solid money to the agent of idbi working in chathannoor branch. i understood it is a clear case of cheating but i need...
Complaint comments  Read comments [2]Complaint category Insurance

Federal Bank — Stupid follow up and uncultured follow up by bank people (damage mobile photo)

 pradeep_acs on Jun 27, 2016
Dear Sir/Madam,

As I have taken Home loan in your Bank( Bangalore -- Basavangudi Branch) and I am paying my EMI
since 8 years I have not even kept any pending EMI even though
I have paid my EMI late but I paid with late payment penalty, since 8 years I have not faced
any problem with anybody from the bank people or employees,

Due to personnel problem and I was in hospital for 10 - 15 days as my son got operated I am
writing this mail late...

now since 20 to 25 days I have been tourchered & irritated me by your bank people...
Complaint comments  Read comments [2]Complaint category Loans

Federal Bank — Federal bank took money from saving account without any notification [Resolved]

 sadiquekt on May 17, 2016
I, sadique, with account in federal bank, cherooty road, calicut, having a lot of bad experience from the federal bank.
Last cheating experience from federal bank was regarding my salary account started when I was working at calicut.

I was not using the account for last one year because I was not in calicut and i forgot fednet password also. even though I was getting the statements in email and I checked the last statement which i got on "30-Apr-2016" and my balance was -104.27; So as i decided to make it a positive number and I transferred rupees 1530 from one of my another...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Mobile number invalid problem

 Ashish unni on May 17, 2016
Dear sir,

My nre account number is 99982103731916. I already registred to your customercare in fedmobile mobile number invalid problem. But they checking and tell all details registred no problems but still i have not using in my fedmobile serivce. Please check the status and inform me. Otherwise i think this federal bank service is cancell and other valid service using please inform the deatils.

Ashish sreekumaran sindhu...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Federal Bank — Current account 10050200042029, 10050200042045

 ksfecldy on May 9, 2016
We have a above referred current account in your chalakudy branch. Today we have telephoned to your branch in the phone numbers mentioned in bank passbook several times to know about the cheque number of a collection - shown in passbook particulars as obc1881 rs 162983/- credited on 07.05.2016. There is nobody to attend the call.
We also wanted to know the credit details of rs 7, 50, 000/ remitted by one of our customer to make fixed deposit in second mentioned account number.

We are a miscellanious non banking company fully owned by government of kerala. We are remitting...
Complaint comments  Read comments [2]Complaint category Business & Finances

Federal Bank — Cash loose at atm [Resolved]

 Priju.S on May 6, 2016
I am Priju Surendran, Account holder of Federal Bank, Manamboor branch, Thiruvananthapuram district. Now working in KSA.
My wife cash withdraw Rs.34000/- at INDIA1ATM, Nedumgolam. on26/04/2016. But Rs.44000/- less my account. (Rs.10000/-loose).
Suddenly I report my bank. and written complaint submit on 27/4/16 C/o my wife.
But no response in bank. Now 9 days past. No action.
Please solve my problem.
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank Ltd. — Complain against high rate of interest. [Resolved]

 sunil ambre on May 1, 2016
This is Sunil B.Ambre.Have availed home loan from federal bank, Borivali-W branch amounting to Rs 3, 58, 938/-@ 12.5% EMI 4079/- having loan a/c no 13917300002920, customer ID 1541139 in the month of May 2007.current EMI amount is Rs 4, 788/- @ 15.70% since last 5 years, which is much more higher then the market rate.When I enquired in the branch, branch manager Mr. Ajoy S said that current rate of interest is @ 010.50%, EMI Rs 3, 708/-but request should come from the customer.I have paid extra Rs 12, 000/-P.A in last 5 years comes to Rs 60, 000/-Humble request to adjust this amount & let us know...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Sir today I lost 4000 rs [Resolved]

 vivek@mohan143 on Apr 21, 2016
Sir i'm vivek from kerala thrissur kanjany branch today i lost 4000 rs with a wrong online imps transaction i send the money to given sbtr ac no 67305091600.Branch state.Bank sbt.Ifsc sbtr0000028 sir i can't afford this loss please help me to recover my money sir my account number is a/c : 18670100016583
Ifsc : fdrl0001867
So please help me

Actually i found a advertisement on locanto and i will call him for a job he says he needs money 10000 rs i say i don't have enough money to pay so he ask 4000 so i will pay after the payment no reply from shyam ( he introduced as...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Force for opening saving account on gold loan. [Resolved]

 amoldh04 on Apr 6, 2016
I applied gold loan on federal bank but. There employee tell me you must open compulsory saving account and force me when Account open I have not received ATM and pin no kit. Few months I gone in bank they charge me mentain charges and they tell me you pay charges and close s/v account. My question is why telling me you need compulsory saving account for gold loan....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Passing wrong information [Resolved]

 toanandku on Mar 19, 2016
The staff of federal bank have not a proper knowledge about the account opening details. I've gone 7 times in the north paravoor federal bank branch for opening an account. This is the customer care service persons also giving wrong info about the atm card and accounts. If i'm asking the doubts actually they don't know the details. Even they don't know the limit of master card. Ridiculous...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Fedmobile is not working [Resolved]

 jibyjames on Mar 16, 2016
This application is not working after the successful installation in iPhone6 Plus. I am getting an error message like "APP is in intermediate state, contact customer care". Customer care people says that it is a problem with your iPhone try to contact iPhone customer care. Earlier I had the same problem and rectified by Federal Bank customer care people.

Two times offered call back from Federal Bank customer care and didnt received the same. Asked about that, they told like Call Back canceled because they are not ready for that

So irresponsible Customer care team....
Complaint comments  Read comments [1]Complaint category Banks

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