[Resolved]  Federal Bank — Home loan takeover issue and misbehavior of staff

Address:

Bhopal, Madhya Pradesh

Home loan a/c no. [protected] branch: m. P. Nagar, bhopal. We have asked them to provide the fore-closure letter and list of documents for sbi takeover loan process on 23 august 2016 in written. That movement they suggested to write 1 more letter for home loan interest reduction, which we wrote & submitted both the letter. They forwarded they loan interest reduction letter but didn't forwarded the sbi takeover requirement letter.

Even the when they asked us to come and sign some document for loan reduction approval letter. They asked us to sign some 02 years back dated paper. She the guarantor refused to sign on back dated paper. I am not understanding why the bank is asking to sign on back date. And we then enquired about the takeover document is ready or not. They said on 30 august 2016 we can collect the documents. But till date they are not responding to phone.

Yesterday when i made call the lady to attended was very rude and said they are not ready to talk and have many more priority work then to fool around with us. When i said i will complain about the staff in headoffice, she said do whatever i want, but stop irritating them.

Such a bad and rude staff federal bank is having, after making every payment regularly and after being charged for the services we have not signed your staff does not know how to talk to customer.

I wish to close all my saving, current and loan account with federal bank.

Regards
Thresiyamma soman
[protected]