Fedex — Delay in custom clearance

Address:New Delhi, Delhi, 110045

We imported a shipment from a company in France. By mistake the shipper mentioned the wrong address & company name as consignee. Now they have mailed the correct invoice at [protected]@fedex.com and we have submitted all kyc documents of our company many times. We daily talk to customer care regarding this but nothing positive is coming out and that shipment is very urgent for us.
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Dear Valued Customer,

We apologize for any inconvenience caused. Please share your AWB number and contact details (Name, email ID and contact number) our customer care executive will revert to you.

Regards,
FedEx Express
Our AWB No. is[protected].My name is Monika. My mobile number is [protected] & mail id is [protected]@gmail.com.
Hi Monika,

Thank you for sharing the details. Please be assured, we will look into it on priority and get in touch with you.

Regards,
FedEx Express
ok thanks, we will wait for your response.
No reply received yet..??? Calling your customer care tens times a day but still no response.
Dear Valued Customer,

The shipment has been delivered. We regret the inconvenience caused. Kindly let us know if you need any further assistance.

Regards,
FedEx Express

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