[Resolved] Fedex — Delay in delivery and irresponsible customer service | |||
I have sent a document package to London, UK from Bangalore[protected] on 04.03.2014, It was promised the fastest one day delivery and it was supposed to reach the destination by 06.03.2014. But, It was first told on 6th that the package will be delivered and later they told on 7th and at last they told it cannot be delivered, we do not promise any time, its under customs clearance, If they cant get it through the customs why they promise one day delivery and charged us more, I could have gone with India International Post option with cheaper rate. I am sure they have planned one day delivery for international destinations with the customs clearance time tolerance and no customer is going to be blamed for the item when it is in the charge of fedex. When I asked them to return the package and refund the money as the person to collect at the destination will not be there, I got different answers from different executives. Very disappointing service from fedex. Charged me 4549.00INR (for courier) + 60GBP (for tracking) Please rectify the issue Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
no response from the customer service team at all
the customer service hangs up the phone without proper answers
Tracking[protected]
I have paid more to get the package to be delivered precisely on Monday the 4th of April, i could have paid far cheaper price and got it delivered, but it is stuck at bangalore for customs clearance. The consignee has provided the required KYC on Monday and the customer care people promised to be delivered on tuesday the latest but the people in bangalore are not responding properly as to the scheduled delivery date. Why the hell do they promise one day delivery when you guys can't handle the customs, and ask us to pay more!! Very very disappointed by the way the delivery and customers are treated. I would request for a refund if it is going to take longer than tuesday the 5th of April for delivery as it is very inportant to be delivered by that date. This would be the last time I trust and send packages through fedex.
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I have paid more to get the package to be delivered precisely on Monday the 4th of April, i could have paid far cheaper price and got it delivered, but it is stuck at bangalore for customs clearance. The consignee has provided the required KYC on Monday and the customer care people promised to be delivered on tuesday the latest but the people in bangalore are not responding properly as to the scheduled delivery date. Why the hell do they promise one day delivery when you guys can't handle the customs, and ask us to pay more!! Very very disappointed by the way the delivery and customers are treated. I would request for a refund if it is going to take longer than tuesday the 5th of April for delivery as it is very inportant to be delivered by that date. This would be the last time I trust and send packages through fedex.
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FedEx — Packet not delivered
Dear Sir,We have send one Registered AD letter to our Employe wide Docket no - RLAD B 2706 DT.02/03/2010 from Ghaziabad to Varanasi . You requested to confirm the delivery status.
Thanks & Regards
Saket Saxena