[Resolved]  Fedex India — Deliberate delay + false commitment + irresponsible behaviour

Address:Bangalore, Karnataka, 560029
Website:www.fedex.com

Tracking Number :[protected]

I had ordered an Professional electronic product from USA to Blore. The Manufacture charged me for the shipping and send it on time. Its laying in Bangalore facility for more than a week. As per the website tracking it was scheduled for delivery on Monday. But without our consent, they put a status stating we requested for a future delivery to Tuesday. Till Tuesday night no calls from FedEx. I called them in the night and the response was rude and said they dont have a vehicle to send the package, and I offered a cab at my expense to have the same delivered but promised a delivery next day. The next day I called the customer care and they promised a delivery by 2PM the same day.I cancelled all my programs and waited and nothing happend. I called the cust care again and spoke to a Team Leader who then promised a delivery by 6 PM but nothing happened. I called them at 6PM and spoke to a Manager who then asked to mark his words stating the same will be delivered by 10.30 PM. I had explained to him that its very cretical as I have commited a program on Thursday and have a flight to catch so kindly deliver the product as promised. I waited whole night but extremely disappointed with the way I was treated. I feel I was cheated. Even a commitment by a manager was not met and result I ended up arranging another artist in my place at midnight and now I have compansate to the event managemet company as I pulled back in the last moment. This gonna imapact my career very badly. Thanks to the disgusting service by FedEx India.
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Oct 23, 2016
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2016
FedEx Customer Care's response
Hi Jamsheer,

Sorry to hear that! Allow us to investigate this issue and get back.

Regards,
FedEx Express
Verified Support
Sep 22, 2016
FedEx Customer Care's response
Hi Jamsheer,

The shipment has been delivered. We regret the inconvenience caused. Kindly let us know if you need any further assistance.

Regards,
FedEx Express
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