[Resolved]  Fenesta UPVC Windows — Fenesta window break

Address:

New Delhi, Delhi

I chose Fenesta windows for my drawing hall and two rooms which were installed in March-April 2014. Spent about Rs 1, 8 lakhs in all. Main reason that i chose Fenesta window was for providing sound proof/ protection which its special glass material provide apart from the elegance of its frame. 10 years warranty was provided. Just three months later glass pan of one window frame crashed with a thud sound on its own without any assault from any external object. The whole length and breadth of the 7ft/2ft glass got crushed. I complained but to my huge disappointment The Fenesta refused to replace glass despite several attempts from my end to contest that the main purpose for which i chose fenesta window gets damaged on its own if does not get accepted by the company for replacement within warranty period then why will the customer go for Fenesta window. Under protest i paid the cost of the glass - Rs 8044/- for replacement. I request to accept my complaint for redressal. If this is the quality assurance then i wonder why any body should choose to go for fenesta product.