Ferns N Petals — No Delivery just doing fraud & hurting people

Address:

New Delhi, Delhi

I ordered a cake on 29th Sept.2015 through registered id :- janki.[protected]@avalongroup.in from Ferns and Petals for which an amount of Rs.1375/- was already deducted from my account the delivery time was mid night of 29th sept.15, But they never delivered the order. After asking the status, they said they tried to call me but my number is not contactable which is not acceptable I had provide the complete address to them but they even not tried to reach there. I had a word with so many of their customer care executive for the same & they are just saying sorry for the same and giving me explanation that we are keeping any order for next day so they put the cake & flower in trash . And now I need to place the order again & do the amount transaction of the same amount .After complaining about this, there is no response. They put the call on hold and never respond back. . I have asked for refund as the order was not delivered but there is no response. Well this a epitome of fraud and poor service. They are really cheater & providing very poor servicing they are just hurting people