Ferns N Petals — Order never delivered, not tracked, no refund

OR[protected]: Rs.2448. this order (Rakhi) was supposed to get delivered on 3rd sep 15. When they couldn't deliver on 3rd, I called the customer care on 4th, they said they will give me a call back in 24hrs. They refused to cancel the order. I never received a status call back. It is not yet delivered (7th sep). THEY ARE FRAUDS.