First Flight Courier — Non delivery of items by FF Couriers, purposely held in Guwahati office

Address:Kamrup Metropolitan, Assam

Sir, It is sad to intimate that there has been numerous complaints against this company locally from Nagpur, recent being when I send a shipment to Imphal through their branch office at Laxminagar square on 17th Jun. The said shipment is still being shown in transit and status has not been updated for the last 10-12 days. I don't understand why this is happening for a legitimate business deal. Please take this company to task so that other members do not suffer such difficulties in future as well. The courier tracking number is given in the internal mails that their company office at Laxminagar square gave me. Or if they've lost this parcel/damaged it, they must intimate us immediately and refund me the cost of my goods. Unfortunately, there is no communication from their Guwahati office, neither are they picking up the phone. Given below is extract of internal communication that explains the whole chaotic scenario they're having within their own setup. Forwarded conversation Subject: Fw: M991B2028872 Imphal [protected]---- From: Yogendra Gandhi//BA NGP/Laxminagar Br.FFCL Date: Sat, Jun 27, 2015 at 11:28 AM To: jay.[protected]@gmail.com Dear Sir, pl see all privious mail. Thanks & Regards, Yogendra Gandhi Laxmi Nagar BA First Flight Couriers Ltd. Mob-[protected] ----- Original Message ----- From: Tushar Bhandarkar//Area Manager Sales //Vidharbha To: Nagpur - Major ; CSD - Guwahati North East ; [protected]@firstflight.net Cc: Suman ; Yogendra Gandhi//BA NGP/Laxminagar Br.FFCL ; Asst. Mgr Ba/Csd Pune - Ms Parul ; [protected]@firstflight.net ; binita ; Mumbai-Counter Alert ; [protected]@firstflight.net ; soma ; guihub - Mrimoy Sent: Saturday, June 27, 2015 10:51 AM Subject: Re: M991B2028872 Imphal Dear Ms. Mala, Reminder 6 ? Thanks & Regards, Tushar Bhandarkar Area Manager Sales BD (Vidharbha) First Flight Couriers Ltd. Mob- [protected] ----- Original Message ----- From: Nagpur - Major To: CSD - Guwahati North East ; [protected]@firstflight.net Cc: Tushar Bhandarkar//Area Manager Sales //Vidharbha ; Suman ; Yogendra Gandhi//BA NGP/Laxminagar Br.FFCL ; Asst. Mgr Ba/Csd Pune - Ms Parul ; [protected]@firstflight.net ; binita ; Mumbai-Counter Alert ; [protected]@firstflight.net ; soma ; guihub - Mrimoy Sent: Friday, June 26, 2015 4:57 PM Subject: Re: M991B2028872 imphal 17 june 15 Dear Mala, REMINDER ? consignee: Benja Santos ( Benjamin) New Keithelmanbi kabui khul PO. langjing, PS Patsai NH 53, C/o Adam Kamei Namgailong Makha leikai IMPHAL - 795001 M: [protected] Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/26/2015 2:31 PM, Nagpur - Major wrote: Dear Mala, Pls confirm the del status & update. Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/26/2015 10:50 AM, Tushar Bhandarkar//Area Manager Sales //Vidharbha wrote: Dear Ms. Mala, Kindly do the needful on priority. ! Thanks & Regards, Tushar Bhandarkar Area Manager Sales BD (Vidharbha) First Flight Couriers Ltd. Mob- [protected] ----- Original Message ----- From: Suman To: Nagpur - Major ; Yogendra Gandhi//BA NGP/Laxminagar Br.FFCL Cc: CSD - Guwahati North East ; [protected]@firstflight.net ; [protected]@firstflight.net ; binita ; Mumbai-Counter Alert ; iranna ; sachin ; Tushar Bhandarkar//Area Manager BD//Vidharbha ; [protected]@firstflight.net ; Asst. Mgr Ba/Csd Pune - Ms Parul ; soma ; guihub - Mrimoy Sent: Thursday, June 25, 2015 4:52 PM Subject: Re: M991B2028872 imphal 17 june 15 Dear Mala, Can you please check and update us with the delivery status on the same. Thanks & Regards Suman Yadav CS Manager - BA Corporate Office - Mumbai On 6/25/2015 3:54 PM, Nagpur - Major wrote: Dear Mr. Yogendra, As per guwahati concern said c/ment today out for delivery. Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/25/2015 3:21 PM, Nagpur - Major wrote: Dear Mala, Pls update the current status. Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/25/2015 3:21 PM, binita wrote: Dear Ms Anisha Imphal is not under in gui plz send a mail to Ms Mala-- Thanks & regards ...Binita Devi... Gui...Hub.. On 6/25/2015 2:50 PM, Nagpur - Major wrote: Dear Binita, Still awaiting for ur reply. Dear Suman Mam, Pls look into the matter...Binita contact no is continusly busy. Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/25/2015 11:32 AM, Nagpur - Major wrote: Dear Mala & Binita, Below details are fyi...pls check at ur hub & update the current status. Dear Mr. Arshad, Thanks a lot... Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/25/2015 11:00 AM, Mumbai-Counter Alert wrote: Dear Ms Anisa Find the pre-alert BOOKING DATE: 18 /06 /2015 DESTINATION: GUWAHATI PREALERT CD :NO CO-LOADER TRANS_MODE DESP_TIME WEIGHT/BAG NO/SEAL NO. 194135 MITUJ G8=244 06:30:00 PM TOTAL BAG 15 [protected] TOTAL WT 237 [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] Thaks & Regards, Arshad shaikh Marol Hub ----- Original Message ----- From: Nagpur - Major To: HUB - Counter Alert - Mumbai Cc: Yogendra Gandhi//BA NGP/Laxminagar Br.FFCL ; iranna ; sachin ; Tushar Bhandarkar//Area Manager BD//Vidharbha ; [protected]@firstflight.net ; suman yadav ; Asst. Mgr Ba/Csd Pune - Ms Parul Sent: Saturday, January 01, 2011 12:32 PM Subject: {Disarmed} Re: M991B2028872 imphal 17 june 15 Dear Mr. Arshad, Pls provide the load pre-alert details. Out Bag for Parcel 18/06/2015 04:27 BPL (Parcel Bag No : BOYB672519) prepared to Guwahati from MailScanner has detected a possible fraud attempt from "172.16.10.120:8079" claiming to be Marol Hub-Hub Office M991B2028872 17-Jun-2015 PARCEL NAGPUR Imphal In Transit Ms. Anisa Khan Nagpur - Major First Flight Courier Ltd. Nagpur On 6/25/2015 10:00 AM, Yogendra Gandhi//BA NGP/Laxminagar Br.FFCL wrote: Dear Madam/Sir Pl note the following details & provide current status also arrange the delivery as early as possible. consignee: Benja Santos ( Benjamin) New Keithelmanbi kabui khul PO. langjing, PS Patsai NH 53, C/o Adam Kamei Namgailong Makha leikai IMPHAL - 795001 M: [protected] Note: Office Delivery mention on the box, pl call & arrange the delivery. Thanks & Regards, Yogendra Gandhi Laxmi Nagar BA First Flight Couriers Ltd. Mob-[protected] -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
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Everyone seems to be unhappy with First Flight couriers in India services
There service is very poor, i have booked from chennai to gurgaon on 15 April and they told me deliver by 16 April but it has not delivered till now on 19 April. I am tracking on their system it's display that it has dispatched from chennai on 16 April but after that where it went no information. Finally in 19 Morning i started calling chennai, gurgaon and mumbai CS office and after around talking with 10 different people get to know that item has arrived at Mahipalpur(delhi) on 17 April and dispatched on same day for gurgaon( which is 10 KM from Mahipalpur) but has not reached on gurgaon till 19 April. Finally got information that item is sill in Mahipalpur and 20April they will send to gurgaon. Till tracking system showing as item has dispatch from chennai on 16 April. I don't know are they really delivered it on 20 April or not.

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