First Flight Courier — Package not delivered

Address:

Gautam Buddh Nagar, Uttar Pradesh

I booked my package for delivery from first flight on 16 july 2015. The package was containing medicine of a heart patient with attached prescription on its cover. The package was booked to deliver to my grand mothr living in "dehri on sone, bihar".
Its been 10 days and my package is still not delivered. There is no tracking information about the package available on their site and not even the company is taking any action on this matter. The docket number of packet is " w991m0458128".