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First Flight Couriers Customer Care

First Flight Couriers Ltd

D 58/12,A-7,TVS Building, Opposite Shaheed Udyan Singh Park, Sigra, Varanasi
India - 221010

Customer Care Phone Numbers and Contacts

Phone:+91 542 222 0741
 +91 22 3957 6666
 +91 79 3944 4444
 +91 80 3379 9999
Mobile:+91 9389407631
Fax:+91 22 3952 0803
 +91 427 246 9154
Corporate Office:
15/16, National House, Saki Vihar Road, Chandivali Junction,
Andheri (E), Mumbai - 400 072. INDIA

Ph: 022-39576666
Fax: 022-39520803
E-mail: ffcl@firstflight.net

Registered Office:
505, Cotton Exchange Bldg., Kalbadevi Road, Mumbai - 400 002. INDIA
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First Flight Couriers Complaints & Reviews

First Flight Courier - Regarding Delay in Courier Delivery.

User
 Sheik Mohamed Ali on Jul 4, 2015
These courier service is really worst. My courier shipped from mumbai on 25-Jun-15 with tracking number B991Z4764575 and reached Tenkasi branch on 29-Jun-15. Till now i.e., 4-July-15 also it not been delivered and there is no update on web site trackingand actual fact is that they can't delivery a single shipment to my address. Tried calling many times to customer care and which is useless and not helping me in getting my parcel. They wont understand the customer needs and deeds and which is worst services from FirstFlight... We want an immediate and urgent action in this matter....
Complaint comments Read comments Complaint category Banks

First Flight Couriers - Product not yet delivered

User
 lokesh369 on Jul 4, 2015
Hi, My product is not yet delivered, its been a week since i sent the product and its only a 400km distance from my place . The tracking id is useless when i used my tracking id to check the where the product is, it shows me a messsage "There is no information available on the Consignment/Reference # you have entered" my tracking id is H91300149910 .plz look into the issue....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

First Flight Couriers - REGARDING MY COURIER

User
 manpritsingh on Jul 3, 2015
MY COURIER NO IS AWB B991Z5695472 AND THE CURRENT STATUS OF THE COURIER IS SHOWING THAT PARTY IS NOT AVAILABLE. BUT I DID NOT GOT ANY INFORMATION AND CALL FROM THEM ON MY REGISTERED NO 9035739938. KINDLY TAKE SOME ACTION AGAINST MY COMPLAIN. IT'S URGENT FOR ME. MANPRIT SINGH Mb. 9035739938 & 09758924979...
Complaint comments Read comments Complaint category Credit Cards

First Flight Couriers - Packaged delivered to wrong address, wrong person

User
 Asmita3011 on Jul 3, 2015
My consignment no B991B3909904 was sent through First Flight Courier on July 1st, 2015 from Andheri, Mumbai to Vikhroli, Mumbai. It had my office extension number and address clearly mentioned on it. Despite this, no effort was made to contact me and the package was delivered elsewhere in the huge premises. It contained the original agreement for my house and one key. Also, the Vikhroli Branch people and Customer Care person was unbelievably rude and mentioned that calling a person before making a delivery was not a part of their standard process....
Complaint comments Read comments Complaint category Movement & Delivery

First Flight Couriers - Regarding Delay in Courier Delivery.

User
 simonbhanu on Jul 3, 2015
These courier service is really worst. My courier shipped from mumbai on 19-Jun-15 with tracking number B991Z4646243 and reached nagawara bangalore branch on 22-Jun-15. Till now i.e., 3-July-15 also it not been delivered and web site tracking says party not available which it's annoying to the customer and actual fact is delivery boy is absent. Tried calling many times to customer care and which is useless and not helping me in getting my parcel. I asked for the manager but they always says he is not there. They wont understand the customer needs and deeds and which is worst services from FirstFlight....
Complaint comments Read comments Complaint category Postal & Delivery Services

First Flight Couriers - Courier is not delivered but status mark as delivered

User
 ankitasomani on Jul 2, 2015
Hi, My docket number is A991B1821694. On 20th of July status mark as delivered but I haven't received any courier yet. I tried to call all possible mobile number Delivery boy (8180043297) and manager( 9371587619) even so many other numbers. I have called more than hundred times because I was having very important document in that. Every time I called they give some new number. No one is responding properly. I just fed up with calling this people. This courier service is really bad. They are saying they kept that courier in letter box but in my letter box no courier was present. I was checking...
Complaint comments Read comments Complaint category Other

First Flight Couriers - D991Q3827950

User
 ARUNAVASAHA on Jul 1, 2015
THE FOLLOWING COURIER WAS DESPATCHED MORE THAN A MONTH BACK AND HAS STILL NOT BEEN DELIVERED TO CSTMR.THE COURIER WAS SENT FROM HDFC BANK LTD AND CONTAINED IMP DOCUMENTS.I HAD PERSONALLY TALKED WITH MR.MOHIT AT UR GGN OFC ON 0124-3378960AND HE COMMITTED TO REDIRECT THE CONSIGNMENT TO THE FOLLOWING HDFC BANK LTD BRANCH ON 19/06/15 HDFC BANK LTD NEAR SHIV MANDIR, OPP TERI GRAM GOLF COURSE GURGAON-FARIDABAD EXPRESSWAY VPO-BALOLA(BALIAWAS) GURGAON-122003 BUT THE CONSIGNMEN HAS NOT YET BEEN DELIVEERED FOR ANY QUERY CONTACT ME ON 9810456110.ENSURE THAT THE CONSIGNMENT IS DELIVERED TO OUR...
Complaint comments Read comments Complaint category Movement & Delivery

First Flight Courier - Consignment not delivered even after repeated followup from past 9 days

User
 BirSankalpa on Jul 1, 2015
Hi, Consignment number Consignment # D991B4450464 was booked from Delhi on 23rd June 2015 to be delivered to Bangalore. Till 1st July it is sitting in Bangalore and there is no one to deliver the consignment. Called more than 40 times in past 5 days to Bangalore call center.All the personnel tells something or other(will be delivered today evening, tomorrow first thing in the morning, past noon for sure etc). Last Saturday, it was posted in First Flight's website as if someone tried delivering the courier.Total lie!No one came from First Flight and Security also did not have any visitor from...
Complaint comments Read comments [1] Complaint category Other

First Flight Couriers - Non - delivery of courier even after 12 days

User
 Shyamaly on Jul 1, 2015
Dear Sir,
I, Shyamaly Chatterjee have sent one book through your courier service vide C/N No. E991B0927734 to one student of Class VIII at Balurghat, which was very urgent.

But till date the same has not been delivered to the consignee at Balurghat.

We want your immediate and urgent action in this matter.

Thanks,
Shyamaly Chatterjee
9836126555...
Complaint comments Read comments Complaint category Other

First Flight Couriers - Doc no. D02700332961 Not delivered.

User
 GE BE PVT LTD on Jun 30, 2015
Shipment reached bangalore on 26-06-2015, & this is laying in HEBBAL & it is critical for our one equipment & it is directly affecting our production. Equipment got break down since from 2 days. Today we have contacted local office (Phone no. 080-33799999, answered Mr. Srinivas) we have not satisfied with response, i have told to transfer the call to manager & he disconnected the call & he asked me to send delivery address details to 9341012784 & we had forwarded. If we call to that no. but no response for almost 30-45 min. We need that shipment before 10.30 Am tomorrow without fail. Please do...
Complaint comments Read comments Complaint category Business & Finances

First Flight Courier - Non delivery of items by FF Couriers, purposely held in Guwahati office

User
 Jay Maddy on Jun 29, 2015
Sir, It is sad to intimate that there has been numerous complaints against this company locally from Nagpur, recent being when I send a shipment to Imphal through their branch office at Laxminagar square on 17th Jun. The said shipment is still being shown in transit and status has not been updated for the last 10-12 days. I don't understand why this is happening for a legitimate business deal. Please take this company to task so that other members do not suffer such difficulties in future as well. The courier tracking number is given in the internal mails that their company office at Laxminagar...
Complaint comments Read comments [1] Complaint category Movement & Delivery

First Flight Couriers - courier dispatched from NSDL on 2nd June 2015 not received till date.

User
 dskatara on Jun 29, 2015
I had applied PAN card for my son on 12.05.2015 through online application. As per the status it was dispatched on 2nd June 2015, but till date I did not received the PAN card. Airway bill no is : B07300259939 Acknowledgment Number : 881020131147365 Name : SHIVANG DHARMENDRA KATARA Category : Individual Status : Your PAN card has been dispatched on 02-Jun-2015 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B07300259939, at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 12-Jun-2015. Permanent Account Number...
Complaint comments Read comments [1] Complaint category Postal & Delivery Services

First Flight Couriers - courier dispatched from mumbai on 2nd june 2015 not received till 27.06.2015

User
 dskatara on Jun 27, 2015
I had applied PAN card for my son on 12.05.2015 through online application. As per the status it was dispatched on 2nd June 2015, but till date I did not received the PAN card. Airway bill no is : B07300259939 Acknowledgment Number : 881020131147365 Name : SHIVANG DHARMENDRA KATARA Category : Individual Status : Your PAN card has been dispatched on 02-Jun-2015 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B07300259939, at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 12-Jun-2015. Permanent Account Number...
Complaint comments Read comments [2] Complaint category Postal & Delivery Services

First Flight Couriers - courier not delivered since 12 days

User
 rjblr39 on Jun 26, 2015
Dear sir, Myself miss Monika Singh want to state that I had booked a courier on 17/06/15 to Bangalore but till date it has not delivred it is carrying DD in favor of college tuition fees in which it won't delivered I may loose 1 year.please look into it and let meknow consignment no U991M0693444 My mob no 9430186699 9431360289...
Complaint comments Read comments Complaint category Other

First Flight Couriers - COURIER STILL NOT ARRIVED TO CUTTACK DISPATCHED on 06/21

User
 sambit.dwibedy on Jun 26, 2015
I had send a courier an Important Document and it should reach by Wednesday. Still now Thursday i.e. 06/26/2015 it has not reached. Pathetic Service, and want to go for CONSUMER COURT FOR FILINING the loss which I had gone because of the document not reaching to me on Time.Worst COURIER SERVICE. PLease please no one courier...
Complaint comments Read comments Complaint category Education

First Flight Couriers - C991B1344923- Non delivery

User
 suchitrab on Jun 25, 2015
The above consignment was sent from Chennai to Bangalore on 22nd June. However not delivered yet. When I spoke to customer care today, they said it would get delivered today but not done so far. It is important that it gets delivered tomorrow at any cost....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

First Flight Courier Service - Consignment not delivered, rude customer service agent behaviour

User
 hiteshwari.rao on Jun 25, 2015
I have shipped a consignment - F99102224715 from First flight on Saturday 20th June 2015 within the city. It was for just another location in Bangalore only. But the courier is not yet delivered to the concerned person.Today is 25th June 2015. The courier within City should actually get delivered in 24-48 hours. The envelope had an important document within it. And every time I contact the customer care service, they are very very rude talking to me. They promised me twice that they will get back to me with whatever the status is, they NEVER CAME BACK. no one called me. The Courier is lying...
Complaint comments Read comments [1] Complaint category Travel Agents

First Flight Couriers - COMPANY'S EMPLOYEE CHANGING THE CUSTOMER'S NAME & ADDRESS TO CREATE PODs (PROOF OF DELIVERY)

User
 Mr. Jay on Jun 25, 2015
Dear Sir, my name is Jayesh Chudasama my courier consignment number is O991B1653215 which was sent from FARIDABAD (IMPERIAL AUTO INDUSTRIES) on 18. May. 2015. I didn't receive any courier yet. If I track the consignment, showing customer has received the consignment on But i have not received any courier from first flight. I had received the call of from delivery boy. I inform that give the courier at home or I would take it from your office. Now status shows delivered by Ankleshwar branch at 25.May.2015 but I haven’t received. They are very smart to create POD (Proof of Delivery) they had change...
Complaint comments Read comments Complaint category Other

First Flight Couriers - Non- delivery of consignment No.D991B4369342 from Delhi to Mumbai - Pending citing silly excuses .

User
 naharkatia on Jun 25, 2015
Consignment No. D991B4369342 was booked to First Flight Courier Ltd. on 12.6.2015, in Scindhia House, Barakhamba Road, New Delhi ( Mr. Manoj /Agent)) for delivery to Mumbai. The consignment reached Mumbai on morning of 15.6.2015. But till today on 25.6.2015, it has not been delivered to the addressed given. Right from 15.6.2015 to 25.6.2015, the reasons for pending has been mentioned as either " House locked" or "Office Closed". I do not understand why such silly excuses are being mentioned to cover up the failure to deliver the consignment when the contact no. of Recipient is mentioned in the Consignment. It...
Complaint comments Read comments Complaint category Universities

First Flight Couriers - BAD RESPONSE

User
 nagaraj on Jun 24, 2015
Dear, This is my booking no. BUC 170955, this material collected on 21/06/2015 and this is till now not yet delivered. We had tried to track our shipment status in your Abu Dhabi office and they given Dubai no to track the shipment but nobody is responded our call. We had experienced very badly during registering the complaint in Abu dhabi manager Mr. Thomas. Regards, Nagaraj 0552201701...
Complaint comments Read comments Complaint category Other

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