First Flight Couriers Customer Care
First Flight Couriers Ltd.
Customer satisfaction rating: 1%
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1441
COMPLAINTS

First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

Phone:
Phone:
22
13
4
4
+91 17 2394 4444
[Chandigarh]
8
8
0
3
0
3
5
10
+91 65 7394 4444
[Jamshedpur]
0
5
1
8
2
9
27
38
6
17
+91 22 3957 6666
[Corp. & Regd. Office]
10
21

Additional info
F.A.Q.

Contact Details

Corporate & Registered Office

G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel: +91 80 3379 9999, +91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel: +91 44 4202 7788, +91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel: +91 11 3093 6666, +91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel: +91 36 1260 8547, +91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel: +91 48 4394 4444, +91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel: +91 42 7394 4444, +91 44 3379 9999, +91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel: +254 20 651 002, +254 20 651 004, +254 20 650 177, +254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel: +968 2481 0462, +968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
1%
Complaints
1441
Responses
0
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

First Flight Couriers related photos (255)

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First Flight Couriers Customer Care related pictures (255)

First Flight Couriers Complaints & Reviews

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First Flight Couriers — Delivery issue and no response.. Urgent documents

 Manoj Deshpande on May 27, 2016
My doc no:D991Q9813825, the courier was dispatched from RBS on 5th may 2016, and your website shows as delivered on 7th May. However I have not received any courier. I had raised second request with my bank on 14th May and it was Dispatched on 15th May, but still not received the courier. I would request Urgent response on this one else will file a complaint for not delivering the documents to correct address and no response from customer care service.

Regards
Manoj
9686210005...
Complaint comments  Read comments Complaint category Banks

First Flight Couriers — Courier not delivered at destination, at amingaon guwahati

 Arunav Dutta on May 27, 2016
Dear Sir/Ma'm,

As per the subject matter I ordered for one cheque books at HDFC bank which was sent thru First Flight vide ref no.E991Q1689930, but it was not delivered till date. When I checked the status it is showing returned to origin. I again ordered for another cheque book where the same case happened. The ref no. is E991Q1931351, which is also not delivered till date. When I checked the status it is showing pendng.

So I called up the office and I came to know that they don't have delivery agreement at Amingaon, Guwahati-781031, which I least bother. Being a...
Complaint comments  Read comments [1]Complaint category Other

First Flight — Consignment got lost by first flight for a courier from pune to delhi residence

 Vineet Bhogal on May 27, 2016
Consignment number: m991b3483928
Booking date: 02-april-2016
Booking place: pune
Current status: arrived at mahipalpur hub
Arrival location: delhi (Rohini)
Delivery status: undelivered as of 09-may-2016

I was temporarily staying in pune and have to shift back to my residence at delhi. Asked my friend to courier the above consignment, which she booked on 02-april-2016.
But unfortunately till today i haven't got any acknowledgment from the first flight pune or delhi office. The delhi first flight office (At mahilpalpur) say they haven't received...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Document not deliver timely by first flight courier

 sandip selugar on May 26, 2016
We had booked one consignment at rajkot on 18th may 16 to deliver at panjim goa but till 26th may 16 its not deliver at panjim goa. So give us proper reason for not deliver timely as per tat. Vide awb no is g93900271455 dtd 18.05.16 from tata motors finance ltd rajkot - to tata motors fiance ltd record at panjim goa.. Give us proper justification for late deliver doc....
Complaint comments  Read comments Complaint category Business & Finances

First Flight Couriers — No delivery yet

 KS Anand on May 26, 2016
Dear sir,
Tracking no. - d991q9643976
Reached destination yesterday on 24th may, 2016 @9.14 am but not yet delivered. Very lazy snail speed response - absolutely un-professional! Local courier is lazy enough not to deliver. Pathetic indeed! I have given email reminders multiple times but to no avail. I think everyone in this courier service is in deep hibernation.

Dr ks anand
Madurai...
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — Parcel not received despite the parcel being in bangalore for more than a week

 ishant123 on May 25, 2016
I did not receive the parcel with consignment no B90303096246.
It has been dispatched from the source location on 12th May and was expected to arrive at destination by 22nd may.

I tracked for it and found it has been in Bangalore and was out for delivery on 18 of May.
No one is picking up the phone both at bangalore office and registered office at mumbai

Please resolve the issue asap as the parcel is very important....
Complaint comments  Read comments Complaint category Business & Finances

First Flight Couriers — Parcel not delivered. Pathetic service by first flight

 Anonymous Member on May 25, 2016
I had booked the parcel (Consignment Number: m991b3687204) on 14th May 2016 but first flight didn't deliver it though the parcel has been all ready reached to destination city on 19th May 2016 and yet to be deliver. Since 19th May 2016, the tracking status is showing "Pending - Delivery Cycle Missed-Scheduled for Next Day Delivery". I sent several email to first flight but they didn't take bother to give clarification about the same.
It was my first and unpleasant experience with first flight. Pathetic service.....
Complaint comments  Read comments Complaint category Computers & Accessories

First Flight Couriers — Parcel missing

 Prayas01 on May 25, 2016
I have sent a Courier from Bangalore to Mumbai from First flight on 18th May 2016 Tracking number is F991B1311826

We have send 3 Sarees to my sister as a surprise birthday gift,
This parcel packing was done in front of us by your courier agency in Bangalore, and we have paid for the packing charges too separately .

My sister Bhumika Navin Sharma has received this parcel on 24 May 2016 in mumbai, and this parcel was opened from one side one only one stapler pin was stapled,
AND OUT OF 3 One SAREE was Missing,
As soon My sister received the...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

First Flight — Unethical behavior and failed to deliver

 Mitali Scissors Vavre on May 24, 2016
I am a prospect student applying for Post graduation this year. I trusted their service to courier my application form. They promised to deliver the parcel in 3 days. There were 10 days left for the last date of receiving the form. I trusted the company and their fake promises. 16th may was the last date to receive the application form and I posted on 6th may.

I almost forgot all the possibilities of delay or error but was shocked to know yesterday (Date 22nd may 2016) that my parcel retrieved. 6 days after the last date and I had my package in my hand. The reason given to me was...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Non delivery of courier since 15th may

 pkpptl on May 24, 2016
I sent a courier with First Flight Couriers Ltd. on 13th May 2016 for hyderabad.
Consignment No. D991Q9558632
As per the tracking details, it shows that the courier has reached hyderabad on 15th May 2016. But since then there is no update in the system.
This is clearly a sign of Carelessness of the part of the Agency who failed to deliver and also update the system.
Also there is no response from the customer care people....
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — Non delivery of consignment

 snjygpta on May 23, 2016
I book a consingnment from karimnagar telangana no a991b2576755 on 17.5.2016 for jaipur. It is sorry to say that not reach jaipur yet on 23.4.2016. It contains 3 aadhar card and one birth certificate. I booked flight ticket for jaipur to hydrabad for the date 24.5.2016. All document are origional if they not reach airline company not boarding pass to me. I gain loss of 20000 rs.
It is a case of consumer protection if company not delevir me this consignment i definitely go to consumet fourm

Advocate rajkumar gupta
09440076922, 09829012820...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — My courier not yet reached to destination.

 shaikmujafar444@gmail.com on May 23, 2016
I have booked courier to khammam, telangana on 9th may, 2016 at first flight couriers, dange chowk, pune but it is not yet reached to destination.
Almost it is 14days. They charged rs.210/-. I have the consignment no : m199b3547195

When i make a call to customer care no 020-39444444, no response from them. I am attaching the image of my receipt too. Please take necessary action regarding this....
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — Pan card shipment pending

 nirbhayshubham on May 21, 2016
A shipment through First flight courier services (consignment # B90303121958) was supposed to be delivered to the address Kumaon Hostel, IIT Delhi, Hauz Khas, New Delhi -110016 but the online tracking shows that it has been refused at the security gate on 17-05-2016 at 00:00 hours. It shows that it is out for delivery but I haven't received it yet. I am trying to contact them but they don't recieve any call. I kindly request them to resend the shipment and submit it at the reception of Kumaon Hostel, IIT Delhi. I am not present at the above address so just give the parcel to the hostel office or...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Courier not delivered for nearly a month until now

 Venkata Ravi Kumar Pasupuleti on May 20, 2016
The courier was dispatched from mumbai on april 22, 2016 and contains an important document, but has not reached me until now, tracking shows it reached their hyderabad address on 25 th april. When i called their customer care it's coming busy continuously both on their head office and hyderabad office. Please help me getting my document

Thanks
Ravi...
Complaint comments  Read comments Complaint category Tax Services

First Flight Couriers — Delay in delivery consignment noJ 91700034096.

 Shiva Thangamani on May 20, 2016
My friend send a courier containing in first flight 'express' service on 17th with consignment no. .J91700034096 late status is showing, booked at Auraiya. Phone no. provided in website is not working. My courier contains important document which I require I immediately. I am so much unhappy with first flight parcel service. I require my documents immediately....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Unwarranted delay in delivery

 Sunny S Alex on May 20, 2016
This is regarding a parcel which i sent via first flight (B991b5724306) from mumbai to trivandrum. This was supposed to reach the receiver as fast as possible and the courier was collected from my office on 10th may, 2016. On checking the tracking system it says that the courier reached trivandrum on 17th but still this has not physcially reached my receiver. My office folks managed to get hold of the trivandrum number - 9388592056. We managed to get hold of the person who committed to deliver at a different spot on 19/05/2016 where the receiver made arrangements for the parcel to be collected....
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — Courier not delivered - consgn no f00700362377

 Ashokshivalingaiah on May 20, 2016
Important document posted through firstflight courier service, consignment no f00700362377 destination - chennai. Still not delivered it's been 10days current status shows "pending due to bad weather". Every day morning it shows out for delivery but courier is not delivered. Customer care no poor service no one is answering the calls.
When are you going to deliver my courier?

Thanks
Ashok
Ph 9886532433...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — Return items without contacting the recipient

 Santhosh Gandhi on May 18, 2016
I was to waiting to get my parcel from "yep me" on 13-5-2016 tracking number D991Q3937624 these people did not even deliver the product they sent it back the same day, telling in sufficient address details they did not even bother calling me to ask my address if they were not able to find in and when i called the branch in avinashi road coimbatore to ask about my parcel they asked my order id and when i said they told server down and hug up the next day again when i called they said the same thing and hug up
worst service ever period...
Complaint comments  Read comments [6]Complaint category Other

First Flight Couriers — Courier still not received from 10th may 2016

 Ajay M Parmar on May 17, 2016
This is to draw your attention that my company had sent a courier to me on 10th may 16 from kolkata to mumbai which had arrived in mumbai on 12th may & was also out for delivery same from vasai east branch to my place.
Unfortunately it is still not reached (It contain a very important document which was suppose to be reached on 12th may).
Their vasai branch number given on net is keep on ringing all the time 0250-2392206.
The height of tolerance is that even their goregaon head office number is keep on ringing. Such a bad company to keep faith on.
Do something at the...
Complaint comments  Read comments [15]Complaint category Business & Finances

First Flight Couriers — The parcel is not delivered - f991x0053194

 Pramendra Tank on May 16, 2016
The shipment was dispatched from Bangalore on 9 May
The shipment arrived in Bhopal on 12 May
The Tracking detail shows out for delivery on 13, 14 and 16
and in all these days it shows that 'Party not available'.
But the truth is no one contacted me. Not even a call.

Its 16th today and package is still not there. There tracking website shows that Party not available for today as well...
Complaint comments  Read comments [13]Complaint category Products & Services

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