First Flight Couriers — courier is not delivered to destination

Address:

Faridabad, Haryana

(Consignment No. : 0991B1802821) i had deposited my courier to the first fight courier service (Consignment No. : 0991B1802821) on 8th July 2015 an today its 14th July 2015, 7 days passed but my courier is not delivered to destination kolkata. The customer care operator didn't perform her job poor response. kindly deliver my courier to destination as fast as you can its already been 7 days, and i think the company must think of his reputation delay in courier is not a positive sign.