First Flight Couriers — Courier not delivered | M991B0808596

Address:

Pune, Maharashtra

I have posted a courier from a First Flight center in Erandwane near Sharada Centre, Pune. This was posted on 11th August 2014, Monday. The destination address was in Mangalore. I wanted this to reach as soon as possible since it contained very important documents. The courier guy ensured that it will reach the very next day but I will have to pay extra. I was charged Rs. 140/- for this. Today is 14th August 2014, Thursday and the courier is still not delivered. Your website does not show the correct status. The status on SMS is showing “In Transit”, since Tuesday. I called up the courier guy from Erandwane, Pune on his cellphone([protected]). He asked me to check online and after questioning him several times he was rude and said “Why did you post it with us then?”. I called up the main centre in Pune on [protected]. The guy told me yesterday that it was on the way and will be delivered with 2-3hours. This was yesterday morning(13th August 2014, Wednesday). It was already a day late and today morning it had still not reached the destination. Now when I call up on this number again no one is responding to the call. The documents are very important and had to be in Mangalore the very next day they were posted. The behavior and professionalism of FF people is completely unexpected and I regret posting it through FF. I have to know the location of my documents before lodging a formal complaint of fraud and carelessness. Please handle this ASAP. Consignment# M991B0808596 Regards, Ninad C. Kuchekar