First Flight Couriers — COURIER NOT SENT AND NOTHING DONE INSPITE OF CONSTANT FOLLOW -UP

Address:

Mumbai City, Maharashtra

I had booked a document delivery from First Flight Couriers on 15/5/2015. This delivery was from Bhayander East to Andheri West. THis means this delivery was within |Mumbai. (My consignment no. is B991B3520496) As 15/5/2015 was Friday, we expected the delivery to be delayed till Monday in case saturday & sunday is not possible. But the courier was not delivered on Monday also. When we contacted their central customer service, we were given the no. of Mr. Bhasker who was in-charge of D.N.Nagar Br. On speaaking to him, we were informed he had shortage of staff hence he cant deliver it. He did not have the manners to inform us about the delay and on top of it, he was adamant that he will not be able to return or deliver it as he has no time. When we contacted him on Monday evening his cellwas switched off. On tuesday also, his cell was switchhed off when we contacted him innumerable times. When we contacted the central customer service, a girl named Shweta attended us and said she will try to track the courier and send it across in a day. Today its Thursday, the parcel is stilll not delivered. I have been contacting Shweta continuously but now she is also not taking my calls, The parcel has some documents has some time barred documents which needs to be sent bya certain due date. i am terribly disgusted with the courier co.as neither are they delivering my document nor are they returning it back to me so that I can do something about it.