[Resolved]  First Flight Couriers — Delivery and Customer Service

We had sent a parcel through First Flight and it was promised that we would get it four working days later with no delays whatsoever. When the time limit had passed, we first tried tracking it using the tracking number they had given us. It came up with no results. Hence, we started calling the offices and they all brushed us off and would not define a proper answer for us. We had sent a relative to ask about this parcel and they had replied with that the parcel had already arrived here in Australia. We had our suspicions, so we called the office, again, and they said that it was still there in Cochin in the customs. What is it doing there when it was supposed to send the FIRST IMMEDIATE FLIGHT. They had made us pay extra FOR NO PARTICULAR REASON. And we were given a MOBILE number to call, which was the First Flight International Service. First of all, it is not professional to give a mobile number and second, it was switched off, the line was not even busy or occupied by another caller, it was switched off. Our tracking number still does not work, and no one is ready to give us a full definite answer and where our parcel is and when we receive it. It was extremely important that we receive it because we had already asked people to pay for it, as it does concern OTHER people. Overall, I will NEVER rely on the service that First Flight gives us. It was the a total waste of time, effort and MONEY. I will never recommend this to anyone thinking o[censored]sing this. I regret that I had trusted and believed these people. They have no sense of responsibility and will not carry out their jobs properly. They are liars and cheaters.