First Flight Couriers — Excess charging and late delivery of consignment!

Address:	560064
Website:	First Flight Couriers Ltd.

Copied below is the mail I sent to first flight couriers on 10.10.2015, which is self-explanatory. The consignment was delivered on 11.10.2015, 6 days after booking. From Bangalore to Mysore, a distance of 140 kms took 6 days. I was charged Rs. 55 as against their tariff of Rs. 35. As of this moment (19.30 hours on 27.10.2015) the courier company has not bothered to respond to my complaint!

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Sirs,

I sent a letter from Bangalore to Mysore, a distance of 140 kms, both within Karnataka, on 05.10.2015. As of this moment it is not delivered yet (10.10.2015 at 12.53 pm). I personally delivered the letter to your booking office in Yelahanka at about 7.30 pm and was informed that it would be delivered in Mysore the very next day!

1) Your tracking shows that it reached Mysore on 7th. I am told that it was door lock! Why did your Mysore Office not contact the persons? I contacted the Mysore delivery office and am informed that the delivery boy is not provided with a mobile phone and we CANNOT expect him to contact us! Does FFC expect us to wait at home ALL the time (like waiting for a dead body to arrive?)
2) I contacted your Yelahanka booking office yesterday. The person was rude to me. He stated, on my requesting him to follow up with Mysore "there are thousands of items everyday. We cannot track all of them". You can track it OR contact the company.
3) I sent a mail to your Bangalore office yesterday. I am yet to hear from them!
4) I contacted your Bangalore office today. They gave me two numbers for contacting Mysore - [protected] and[protected]. Both were switched off! What do you expect your customers to do?
5) I had to call your Bangalore office again and give them both the numbers and explain what happened, and THEN they gave me[protected] which was luckily for me, working!
6) To top it off, I am charged Rs. 55. (See the CG copy attached, while your website states that you should charge me Rs. 35! Your Bangalore office tells me to have this point resolved with Mysore office and Mysore tells me to contact Bangalore.

The question is "Why should I not go to Consumer Court"? to claim not only deficiency in service, but also gross negligence and overcharging?

May I expect an answer at least from the Corporate Office?

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