First Flight Couriers — Important documents couriered not reached the destination and irresponsible reply from the customer care.

Address:	700102
Website:	firstflight.net

I Raghu Veer Birada couriered very important documents through first flight office from kolkata (Action Area I, Mohishghote, Kolkata, West Bengal 700156) dated 03/02/16 to Amalapuram Andhra Pradesh. Prior to handing over the documents I have inquired the concerned first flights personnel for the possible date of delivery and they informed and confirmly told me that the documents to would reach by 05/02/16.

But till date the documents have not reached the destination.I have once again approached the First flight courier person to know the status but he informed that he is not responsible for the delivery and no tracking information can be provided from his end.
After wards, I tracked online but the tracking data is not shown correctly, it indicates the courier has been dispatched at Hyderabad airport on 04/02/16.I have also called the First flight customer care personnel and their reply was that, they cannot track the current status of the document although it reached the hyderabad airport on 4 th of feb.

Kindly look into the matter seriously and help me in tracing the important documents at the earliest possible.I have trusted the first flights courier service but finally got betrayed with lost documents and delayed documents.
Courier tracking no.:E991M0237830

Regards,
RAGHU VEER BIRADA
Mobile :[protected]
Email: [protected]@yahoo.co.in