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I am writing down the painful experience I have been going through with undelivered courier through first flight . The first flight courier consignment number C991Z2483590 it had been sent on 08th June 2015 from chennai ITLP, Ambattur to Mr Anto Michael Thomas, #8/1, 2nd Main, Brindavan Nagar, Tavarakera main road, Bangalore - 560029. I received an update from Anto that courier did not reach his house. I checked the consignment status from first flight and noticed that person not available was the status and called up Anto and checked he said he was at home only.
Anto ( [protected], [protected]) dialed up koramangal office and they said the consignment is with them and it will be delivered tomorrow, Anto waited for a week and courier did not arrive again Anto called the toll free customer care number and they said the courier is with us and it status as person not available at home ( But He was at home Only ), Customer care said that we deliver within 12.00noon. No one came to his house. Again customer care was called out and they said we deliver it tomorrow the same was repeated for consecutive three days. Anto asked customer care to connect to first flight courier manager, Anto spoke with a manager over phone and he assured that it is delivered today and he re-confirmed that courier is with us and we have delivery boy shortage), Again waited for two days called up customer care and connected first flight courier head " Anitha " she asked apologies and assured that the courier will be delivered today or at maximum next day. Anto again asked customer care to connect to first flight courier manager, connected with Anitha asked sorry we are working out and she said it will be delivered today or tomoorow as Koramangla office no one picks up her calls . As not delivered again called upto customer care and connected with Anitha. She said again Koramangla office is not picking my call and she disconnected the call. Hence tried several times with customer care number and they did not connect the calls with Anith and said various excuses like...she is away from her desk and next day gone for lunch and next day she is off and so on.
Then the first flight courier chennai manager " Prakash " number ( [protected], [protected] ) was contacted for courier not delivered issue and immense of calls and follow up with first flight manager chennai, He gave me Ejipura, kormangalam office address and asked us to go personally and collect it, Anto went to collect it from ejipura, koramangala office, They said consignment is delivered, Anto said without my signature how come it is delivered, I am the concerned person available 24/7 at home, koramangala office said that delivery list is not available with them and the consignment delivery boy resigned the office and they called up delivery boy and they spoke with him, Anto was asked to wait for an hour and no response then Anto raised his voice then they connected to a manager and he said that he will check and get back to you and took Anto number and then no update.
Then I started chasing with first flight courier chennai manager Prakash started giving reasons like ( away from desk, In meeting, Server is down, Will ask them to call Anto, Will call you shortly) but nothing happened and september beginning he started to Ignore my calls. Therefore I escalated this issue with firstflight below email ID's
The consignment details as follows...
[protected][protected][protected]
Consignment No : C991Z2483590
[protected][protected]-------
Booking Date : 08-June-2015
Status : Delivered
Delivery Time : 12:00
Delivery Date : 10-July-2015
Receiver Name & Contact Number : Company Seal & Sign
Consignment Contains : ( Original RC Book of 2 wheeler bike - Pulzar KA 51 J 4092 )
The issue is escalated with FirtFlight email '[protected]@firstflight.net', '[protected]@firstflight.net', Yet there are no solutions to it. Was this information helpful? | 
