First Flight Couriers — Missing shipment. Original visas and affidavit documents

Website:

firstflight.net

It has been 9 days since a courier picked my documents from abu dhabi to be shipped in the philippines. i tracked online for the status but only the origin appears and no status of the shipping. i have been calling several times for the past 3 days to this number[protected] only to be answered that the shipment was handed over to dhl already, i was also give a tracking number for dhl. but when i tried to track it, still no status of the shipment only the origin showing that the shipment is coming from duba/abu dhabi uae to manila makati philippines. i have sent an email to dhl about the shippment and also has given the tracking number provided by first flight. dhl responded promptly saying that they have received the information but the physical shipment is still not handed over to dhl. i have been calling several times and always put on hold for such a long time. i need an update on this asap because these are visas for my sister and my mother and they are living this july17. i don't appreciate telling me that they will call me back when i'm the one calling first flight everyday check for an update. there has been no update to this in the past 5 days that i have been calling.