First Flight Couriers — Month delay in the delivery of packet!

Address:	Bareilly, Uttar Pradesh, 243001
Website:	www.firstflight.net

Dear Team,

I have been highly dissatisfied by the services provided by First Flight!

My Consignment (Tracking Number: B991Z6528341) was given from Mumbai on 1st October, 2015. It was supposed to be delivered to Bareilly, UP latest by 10th October, 2015. Your tracking service shows it to be delivered on 8th October 2015 at 14:00:00 hrs (Find attached the screenshot of the same). However, I didn't receive the parcel. Yesterday, 3rd November 2015 I checked into their Bareilly office and found that they were keeping the parcel for the past 1 month. The parcel contained my PAN Card issued from Income Tax Department. Moreover, the attitude and casual behaviour of the concerned person at Bareilly Office was highly unacceptable. Making an excuse that they didnt find my address and not contacting on my contact number was highly dis-satisfactory.

Such a delay to the delivery of an important parcel and a casual behaviour above it from a reputed organization as yours, is highly unprofessional. In addition to it, in spite of mailing the top authorities of First Flight and making them aware about the negligence, no response has been received from them yet. Kindly help in providing suitable steps on how to proceed ahead on the same.

Looking forward to your prompt reply,

Regards,
Pranjal Agarwal