First Flight Couriers — Packaged delivered to wrong address, wrong person

Address:

Mumbai City, Maharashtra

My consignment no B991B3909904 was sent through First Flight Courier on July 1st, 2015 from Andheri, Mumbai to Vikhroli, Mumbai. It had my office extension number and address clearly mentioned on it. Despite this, no effort was made to contact me and the package was delivered elsewhere in the huge premises. It contained the original agreement for my house and one key. Also, the Vikhroli Branch people and Customer Care person was unbelievably rude and mentioned that calling a person before making a delivery was not a part of their standard process.