[Resolved]  First Flight Couriers — Packet not Delivered and customer support centre not respond properly

Address:

New Delhi, Delhi

This is with reference to the delay in delivery of courier dispatched from Delhi to Patna. I have booked a packet with Consignment no. D[protected]. The packet has not yet reached the destination. There is no update available in Web tracking. I have made several call to Customer support no.[protected]/[protected]/[protected].; However, no body is picking up the phone. I have got a no. of the representative from Patna Mr. Rahul (Mobile no. [protected]/[protected]). I have also made several call on the above no. but he has not picked up my phone. Afeter repeated call, when he has picked up my call, he says that please talk with Delhi Office. After repeated call on[protected]; the customer care officer has picked up my call but she has also given very poor response to my query. When I had tried to criticize the service, she has disconnected my call. I have also given e-mail today on the e-mail tracking option on the website. Today again, I have talked with customer care officer Ms. Bindu, (Ph. No.[protected], however she has again not given proper response to my query.Till now, I have not got any confirmation regarding the delivery of my packet at the destination. This is very serious issue. Though, the charge of First Flight Courier is more that the many other courier company available in the market; however the service is much lower than the expectation. I would like to bring this issue to notice of the management of First Flight; to please look in to matter at the earliest. You are therefore requested to please look into the matter and may take early steps to deliver my packet to the destination at the earliest.