First Flight Couriers — Poor Service | |||
Hello, There is an urgent assignment with you and the courier person called around 9 in morning. Even after telling him the address he did not delivered the assignment. Reaching out to your office for assistance, the lady on phone is just disconnecting and finally switched off the number. Can I please get a status update asap. Assignment is in the name of joy shankar saha, address b49/1 first floor west vinod nagar new delhi 110092. Cont number [protected] Was this information helpful? | |||
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First Flight Couriers customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
This happened with their consignment No: F991Q0680593. The product reached chennai on 16-Oct-2014. The item was booked on 15-Oct-2014. My address given was also correct.On 16 when i checked i saw the status was "Insufficient Address". The address which i have given was my office address and with no other couriers i faced such an issue.I called them up the next day. This office was just 5 mins ahead of my office.I called them for an entire day, no one picked up the call. I called the customer care and they were also trying the person in Ramapuram branch of First flight picked up the call when the customer representative tried like many times. The product was supposed to be gifted to a person who was leaving chennai that day.Still i had the hope that i'll get the product. I talked to the manager(dont remember her name-a manager from Chennai ). SHe promised me i'll get the product on Saturday(18-Oct, 2014). But i was cheated again. No one even called me up regarding that.Now when i check the status the status is being changed to "DUE TO BAD WEATHER". The service is good for nothing and also the attitude of the entire management. Such lame reasons they were telling when i was speaking to them regarding the consignment.
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+91 52 2394 4444 [Lucknow]
+91 40 3944 4444 [Hyderabad]
+91 80 3379 9999 [Bengaluru]
D 58/12, A-7, TVS Building, Sigra, Varanasi, Uttar Pradesh, India - 221010
I demanded for a service from First Flight which was dispatched from New Delhi on Sept. 25th and was supposed to reach Bangalore, Consignment No.: D991B2351814. I was eagerly waiting for this parcel to arrive. If the company can't value the sentiments attached and commitment made to the customer, they should at least acknowledge the person concerned regarding the reason of delay. I even talked with a Customer Service Rep. who guaranteed the delivery to take place on Sept. 27th itself. I have had the worst experience with the company and i will take this responsibility to strongly recommend and enlighten my known ones not to avail the service in future.