[Resolved]  First Flight Couriers — Refund against late delivery of parcels

Address:

Kolkata, West Bengal

From: NORFOLK ASEA TRADERS [mailto:[protected]@vsnl.com]
Sent: Wednesday, July 09, 2014 11:29 AM
To: 'Avijit Sil'
Cc: 'Track & Trace (Sr. Officer) - Corporate - Radha Krishanan'
Subject: Refund AGAINST LATE DELIVERY OF PARCELS - FROM KOLKATA TO RAYAGADA - JAYAKAYPUR -ORISSA - NORFOLK ASEA TRADERS

Dear All,
We have not recd. any information from you since last 6 days after our reminder and we have try to contact with Mr. Avijit Sil for this matter but his mobile is not responding.

So in this case, we will suit in the court level for not giving service to the customer and we are sending this recorded to Information to MD level of First Flight courier and advise him to take strong action against Mr. Avijit Sil and shacked him immediately for not taking our mobile and not answering our call for the subject matter.

As per your system is saying that after Booking it was taken period of 7 days max. time. Now if you delivered the parcel after a lapse of 12 days in that case pl. advise to refund the amount as per policy of First Flight courier.

If you can delivered the parcel after a lapse of 12 to 15 days and more then why should I book the parcel to you by giving more money in comparison with others.

Why customer is giving more price to First flight because of dely. Will be taken place at an appropriate time but you are failed to do. Hence we demand our amount Rs.1445/- in Total which was paid to your franchise for not dely. the parcel in time which was incur so many loss to my company and my customer at all which was not justified at any level.

• Consignment Number :E991B0326083 Dt.24.05.2014 dely. on 12.06.2014 by First Flight Courier for Rs.120/-
• Consignment note no. E991B0326294 dt.03.06.2014 dely. on 12.06.2014 by First Flight Courier for Rs.120/-
• Consignment Number :E991B0326675 dt.13.06.2014 Delivered-Consignment Delivered ON 25.06.2014 by First Flight Courier for Rs.380/-
• Consignment Number :E991B0387793 dt.17.06.2014 Despatched To Branch For Delivery ON 26.06.2014. by First Flight Courier for Rs.825/-
We want the justification reply from Mr. Radha Krishanan of your corporate office for the subject matter and we hope that he can justified the same in business point of view and Refund our money Rs.1445/- for a total of 4 consignments which was paid.

This is very serious issue which cannot be tolerate as reputed courier.
• Consignment Number :E991B0326083 Dt.24.05.2014 dely. on 12.06.2014 by First Flight Courier
• Consignment note no. E991B0326294 dt.03.06.2014 dely. on 12.06.2014 by First Flight Courier
• Consignment Number :E991B0326675 dt.13.06.2014 Delivered-Consignment Delivered ON 25.06.2014 by First Flight Courier
• Consignment Number :E991B0387793 dt.17.06.2014 Despatched To Branch For Delivery ON 26.06.2014. by First Flight Courier

consignment Number :E991B0326083 DT.24.05.2014
Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0326083 24-May-2014 Kolkatta Rayagada Delivered CO.SEAL & SIGN 11:30 12-Jun-2014
Date Serving Location Status
24-May-2014 Kolkatta Arrived At Origin HUB
24-May-2014 Kolkatta Despatched From Origin HUB
01-Jun-2014 Sambalpur Arrived At Transhipment HUB
01-Jun-2014 Sambalpur Despatched From Transhipment HUB
11-Jun-2014 Rayagada Arrived At Dest HUB
11-Jun-2014 Rayagada Despatched To Branch For Delivery
12-Jun-2014 Rayagada Delivered-Consignment Delivered


================================================================================...⇄
Consignment note no. E991B0326294 dt.03.06.2014 Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0326294 3-Jun-2014 Kolkatta Bhubaneshwar Delivered CO.SEAL & SIGN 11:30 12-Jun-2014
Date Serving Location Status
03-Jun-2014 Kolkatta Arrived At Origin HUB
03-Jun-2014 Kolkatta Despatched From Origin HUB
06-Jun-2014 Rayagada Arrived At Dest HUB
06-Jun-2014 Rayagada Despatched To Branch For Delivery
06-Jun-2014 Rayagada Pending-RECEIVED AT HUB - SCHEDULED FOR NEXT DAY DELIVERY
12-Jun-2014 Rayagada Delivered-Consignment Delivered


================================================================================...⇄

Consignment Number :E991B0326675
Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0326675 13-Jun-2014 Kolkatta Jamshedpur Delivered CO.SEAL & SIGN 11:30 25-Jun-2014
Date Serving Location Status
13-Jun-2014 Kolkatta Arrived At Origin HUB
13-Jun-2014 Kolkatta Despatched From Origin HUB
16-Jun-2014 Rayagada Arrived At Dest HUB
16-Jun-2014 Rayagada Despatched To Branch For Delivery
16-Jun-2014 Rayagada Pending-RECEIVED AT HUB - SCHEDULED FOR NEXT DAY DELIVERY
25-Jun-2014 Rayagada Delivered-Consignment Delivered


================================================================================...⇄
Consignment Number :E991B0387793 dt.17.06.2014
Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0387793 17-Jun-2014 Kolkatta Jaypore In Transit[Contact]
-- --

Consignment Number :E991B0387793
Date Serving Location Status
17-Jun-2014 Kolkatta Arrived At Origin HUB
17-Jun-2014 Kolkatta Despatched From Origin HUB
25-Jun-2014 Rayagada Arrived At Dest HUB
25-Jun-2014 Rayagada Despatched To Branch For Delivery


We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NORFOLK ASEA TRADERS
10, CANNING STREET, 3rd FLOOR
KOLKATA 700 001, India
Tel:-+[protected]/22308098
Fax:-+[protected];Mobile:[protected]
Reliance:-+[protected]
Resi:-+[protected]/32464275
E-Mail:[protected]@vsnl.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: NORFOLK ASEA TRADERS [mailto:[protected]@vsnl.com]
Sent: Friday, June 27, 2014 1:22 PM
To: 'Avijit Sil'
Cc: 'Track & Trace (Sr. Officer) - Corporate - Radha Krishanan'
Subject: RE: NON DELIVERY OF PARCELS AGAINST C/NOTE NO.E991B0326675 dt.13.06.2014 and E991B0387793 dt.17.06.2014 - FROM KOLKATA TO RAYAGADA - JAYAKAYPUR -ORISSA - NORFOLK ASEA TRADERS

Dear Avijit,
Mention dely. date. As we came to know that it has been delivered on 26.06.2014 or 27.06.2014. pl. cfm.
Do not erase/hide anything like dly. Date the system will speak in website.
Pl. let me know the refund status in our earlier E-mail.
We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NORFOLK ASEA TRADERS
10, CANNING STREET, 3rd FLOOR
KOLKATA 700 001, India
Tel:-+[protected]/22308098
Fax:-+[protected];Mobile:[protected]
Reliance:-+[protected]
Resi:-+[protected]/32464275
E-Mail:[protected]@vsnl.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Avijit Sil [mailto:[protected]@firstflight.net]
Sent: Friday, June 27, 2014 12:53 PM
To: NORFOLK ASEA TRADERS
Cc: Track & Trace (Sr. Officer) - Corporate - Radha Krishanan
Subject: Re: NON DELIVERY OF PARCELS AGAINST C/NOTE NO.E991B0326675 dt.13.06.2014 and E991B0387793 dt.17.06.2014 - FROM KOLKATA TO RAYAGADA - JAYAKAYPUR -ORISSA - NORFOLK ASEA TRADERS

Dear Sir,
Good afternoon,
please find the delivery details...
Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0387793 17-Jun-2014 kolkatta jaypore Delivered CO.SEAL & SIGN


On 6/26/2014 4:04 PM, Avijit Sil wrote:
Dear Sir,

Firstly please accept our sincere apology regarding the captioned case.

Please be informed, the subjected consignment was misrouted at the time of dispatch from origin which caused this delay in delivery.We have taken up the case with our operation team to ensure such mistake will not take place again.

Please feel free to call on [protected] for your further queries.We will be happy to assist you.

We thank you for your continuing patronage and support.


E991B0326675 - Delivered on 25/09 with coseal & sign
E991B0387793 -Today out for delivery.once done we will update you


On 6/26/2014 12:37 PM, NORFOLK ASEA TRADERS wrote:
Dear All,
We have not recd. any information from you since last 2 days after our reminder and we have try to contact with Mr. Avijit Sil for this matter and we have recorded in which he has said that he can’t do anything on this matter and he can do whatever action whatever I like.

So in this case, we will suit in the court level for not giving service to the customer and we are sending this recorded to Information to MD level of First Flight courier and advise him to take strong action against Mr. Avijit Sil and shacked him immediately for not taking our mobile and not answering our call for the subject matter.

This is very serious issue which cannot be tolerate as reputed courier.

We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NORFOLK ASEA TRADERS
10, CANNING STREET, 3rd FLOOR
KOLKATA 700 001, India
Tel:-+[protected]/22308098
Fax:-+[protected];Mobile:[protected]
Reliance:-+[protected]
Resi:-+[protected]/32464275
E-Mail:[protected]@vsnl.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Avijit Sil [mailto:[protected]@firstflight.net]
Sent: Tuesday, June 24, 2014 4:50 PM
To: [protected]@vsnl.com
Subject: Re: NON DELIVERY OF PARCELS AGAINST C/NOTE NO.E991B0326675 dt.13.06.2014 and E991B0387793 dt.17.06.2014 - FROM KOLKATA TO RAYAGADA - JAYAKAYPUR -ORISSA - NORFOLK ASEA TRADERS

Dear Sir,
Please wait as we are investigating the same...


----- Original Message -----
From: NORFOLK ASEA TRADERS
To: [protected]@firstflight.net
Sent: Tuesday, June 24, 2014 4:38 PM
Subject: NON DELIVERY OF PARCELS AGAINST C/NOTE NO.E991B0326675 dt.13.06.2014 and E991B0387793 dt.17.06.2014 - FROM KOLKATA TO RAYAGADA - JAYAKAYPUR -ORISSA - NORFOLK ASEA TRADERS

Dear Sir,
SUB:- NON DELIVERY OF PARCELS AGAINST C/NOTE NO.E991B0326675 dt.13.06.2014 and E991B0387793 dt.17.06.2014 - FROM KOLKATA TO RAYAGADA - JAYAKAYPUR -ORISSA
We would like to inform you that THE FOLLOWING PARCELS HAS NOT BEING DELIVERED TO DESTINATION TILL DATE. We request you to kindly let us know the status on urgent basis.


Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0326675 13-Jun-2014 Kolkatta Jamshedpur Pending Received At Hub - Scheduled For Next Day Delivery 16-Jun-2014
Consignment Number :E991B0326675
Date Serving Location Status
13-Jun-2014 Kolkatta Arrived At Origin HUB
13-Jun-2014 Kolkatta Despatched From Origin HUB
16-Jun-2014 Rayagada Arrived At Dest HUB
16-Jun-2014 Rayagada Despatched To Branch For Delivery
16-Jun-2014 Rayagada Pending-RECEIVED AT HUB - SCHEDULED FOR NEXT DAY DELIVE

Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
E991B0387793 17-Jun-2014 Kolkatta Jaypore In Transit[Contact]
-- --
Consignment Number :E991B0387793
Date Serving Location Status
17-Jun-2014 Kolkatta Arrived At Origin HUB
17-Jun-2014 Kolkatta Despatched From Origin HUB


We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NORFOLK ASEA TRADERS
10, CANNING STREET, 3rd FLOOR
KOLKATA 700 001, India
Tel:-+[protected]/22308098
Fax:-+[protected];Mobile:[protected]
Reliance:-+[protected]
Resi:-+[protected]/32464275
E-Mail:[protected]@vsnl.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~