[Resolved]  First Flight Couriers — rude behavior of employees at firstflight couriers office situated at mandi himachal pradesh

Address:

Mandi, Himachal Pradesh

Hi,
I have been a regular customer of online shopping sites and often place orders. My home is situated at mandi ( himachal pradesh) and it is situated at about 1/2 km height. Our area comes under municipal corporation and we have been provided all facilities at our doorstep like newspaper, electricity bills, phone bills etc. when initially we started getting couriers, the people sitting at mandi branch refused home delivery and so since then we picked our couriers ourself from the office itself. I'm a working women and i work from 9 to 5 and reach bck home at 6pm due to travelling. But whenever i go to office to receive my couriers, the employees behave rudely. And they say itz not a proper time to come here. If i'm not mistaken the office timings are till 7. They are open till 7pm but they are so rude that they refuse to provide me my couriers at 6pm. And when i said that why dont you provide home delivery they said we cant provide that. You can take whatever action you want. We are nt your servants. This kind of behavoiur is experienced by my brother also. Due to their such behaviour, i suffered alot. they returned back my courier without informing me. I went there on 20th august. Then they said come tommorow and when i went there on 21st teu didnt give my courier and and sent it back on 22nd aug. the courier was forwarded to them by FEDEX because they dont have any branch here. It is enough now. I'm really disappointed by there behaviour today and the way they spoke to me. They said they will block our address for couriers. Firstflight couriers are meant to serve people and if they have problen we are ready to pick our couriers from the office itself for their convenience but instead of providing good facilities they are spoiling your reputation at mandi. We are sufferig alot. Kindly take proper action as soon as possible .