FirstFlight — Courier charges taken but refuses to deliver article

Address:	Lucknow, Uttar Pradesh, 226017
Website:	firstflight.net

Dear Sir, I am pained to report that a consignment (No. J991M2971229) which was booked from the office at Rajajipuram, Lucknow on 29/7/15 has been returned back to me on 17/8/15. I have been following the movement with the booking office as I had sent some important documents to my son studying at Xavier University, Harirajpur, Distt Puri. The response received from Rajajipuram office was as under - - First they told that the courier will reach in 4-5 days and booked the consignment. - After 11 days they told me that it was being returned being non-service area. It has not been made clear to me till today that why they booked the consignment at the first instant for a non-service area. If they are not aware of non-service areas this is a great fault on their part. - When I asked them what can be done, they told me to provide the recipient address, mobile no. etc. again and told me that they will arrange for its delivery by sending a mail to bhubaneshwar office but after a lapse of further 10 days, the consignment was delivered back to my home on 17/8/15. Ignoring the inconvenience and loss suffered by me and my son, firstflight has not even shown the courtesy of offering an apology or refund of charges taken for the task which they have failed to perform. On asking for refund -the response given to me was -- " We have brought this consignment back to you and have not charged for it, hence refund is not admissible" It seems that this company has done me a favour by bringing the consignment back to me and if they have brought it back I should have been doubly charged for their non-performance. It looks that they were at liberty to throw it away if the recipient address does not fall in their service area. This is highly un-professional attitude which has pained me a lot. I am enclosing a copy of consignment booking receipt and tracking record for ready reference. Since I feel cheated, I am lodging this complaint for redressal, refund of courier charges and appropriate penalty on the company. Rakesh Gupta B-168, Rajajipuram, Lucknow - 17 [protected]