Fitness First Gym — Complaint regarding payment

Address:New Delhi, Delhi, 110019

I had no choice than to bring the issue to your notice. I have been really disappointed by the services of the gym and also one of your mangers (Tarun - Nehru Place branch). I had taken up the membership for the club on the 7th July 2015. Due to some personal reasons and traveling i was unable to avail the services i hardly came to the gym for 3-4 odd days. But had no choice than to let the money that i spent go waste which i had to pay for minimum 6 months which is the minimum period that i had to pay for. Once the period of 6 months got over i did not receive any call, notification from the gym stating that my minimum period was over and would i even like to continue or no. I assumed that atleast the auto payment from my credit card would stop which unfortunately did not stop. I understand that i had to give a months notice in advance but i also clearly remember that i had ticked "NO" to the auto renewal of the membership. Which means that atleast i should have gotten a call from the gym asking me wether i would like to continue with the services or no looking at my past record. Which was completely ignored and payment for two months January and February was automatically withdrawn.

I visited the gym and met Mr Tarun and explained him the entire story for which he said he would give me some kind of compensation looking at my past record. He asked me to mail my flight tickets which i did. The compensation offered was that i would have to pay the freezing amount which is 25% which is Rs. 1215 for next three months April, May and June 16. and then ask for a cancellation of the membership in the month of May from which my membership would finally stop from July. But unfortunately that did not happen. April yes amount of Rs.1215 was deducted but then i receive stating that amount of Rs 4858 has been deducted towards Fitness First for the month of May.

I called up the gym asking for Mr. Tarun who was not available. Told the entire story to a man who picked up my call and he said that there was some technical issue with the system after looking up at my previous payment record that i was charged by mistake. He then said that i will arrange for a call back which never happened. After repeated calls finally one good day i got to speak with Mr. Tarun for which he lied up straight and said that amount of Rs 1215 was only for April and May i would be charged full amount. For which i have a written proof ( ATTACHING THE SAME ) written by him that it will be for three months. I explained him that to which he said he would look in the matter and get back to me. That day has not yet come. I called up again and top of that was told that Mr. Tarun was on leave. I don't know where to go and whom to ask for help.


I have never had such an awful experience in my life with any of the services availed in the past.

I would request you to take an immediate action upon this.


Jaspreet Kaur Ghai (Membership no:1058438)
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    Fitness First Gym Phone
    +91 11 4632 5100
    Fitness First Gym Address
    Central Court, 1st & 2nd Floor, N-57 to N-62, Munshi Lal Buidling Outer Circle, Opposite Scindia House, Connaught Circus, New Delhi, Delhi, India - 110001
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